Christine Hardy
Summary
To Obtain a position where I can utilize my experience and knowledge.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
At Well Home Owner Association
02.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Substitute Teacher Health Science
Pomona Unified School District
09.2015 - 01.2020
- Instructing students on their current curriculum
- Grading Papers
- Attendance reports
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Lead Medical Coder
Marina Medical Billing
02.2001 - 08.2015
- Emergency Room Coding
- Assigned Two Hospitals, coded 6500 per month
- Abstract coding, assigning CPT procedural codes, ICD-9, HCPCS
- Imputing codes correctly into the coding program
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Medical Billing and Coding Instructor
AGI Technologies
02.2012 - 01.2014
- Instructing students on the prescribed curriculum
- Preparing students for the CPC EXAM
- Implemented effective teaching techniques tailored to various learning styles, ensuring all students had access to meaningful educational experiences.
- Improved student understanding of medical billing and coding concepts by incorporating engaging, real-world examples into lesson plans.
Education
Bachelor of Arts - Health Science
University of San Bernardino
San Bernardino, Ca09-2010
Diploma - Medical Billing and Coding
Concorde Career Colleges
Garden Grove, Ca10.2000
Diploma - undefined
Vista High School
San Dimas, Ca01.1999
Skills
- Client support
- Active listening
- Analytical reasoning
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Call management
Timeline
Customer Service Representative
At Well Home Owner Association
02.2020 - 01.2025
Substitute Teacher Health Science
Pomona Unified School District
09.2015 - 01.2020
Medical Billing and Coding Instructor
AGI Technologies
02.2012 - 01.2014
Lead Medical Coder
Marina Medical Billing
02.2001 - 08.2015
Diploma - Medical Billing and Coding
Concorde Career Colleges
Diploma - undefined
Vista High School
Bachelor of Arts - Health Science
University of San Bernardino
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