Summary
Overview
Work History
Education
Skills
Timeline
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Christine Hart

Christine Hart

Sanford,NC

Summary

Dynamic Lead Certified Pharmacy Technician with extensive experience at Walmart Pharmacy, excelling in insurance billing and workflow optimization. Proven track record in enhancing patient satisfaction and medication safety through effective communication and team collaboration. Skilled in training new hires and fostering a positive workplace culture, ensuring compliance with HIPAA regulations.

Overview

28
28
years of professional experience

Work History

Lead Certified Pharmacy Technician

Walmart Pharmacy
01.1998 - Current
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Promoted safe medication use by educating patients on potential drug interactions and side effects.
  • Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Enhanced customer experience with thorough medication counseling and personalized attention.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Medication Reconciliation Technician

Central Carolina Hospital
05.2024 - 07.2025
  • Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
  • Ensured regulatory compliance by adhering to established guidelines for medication reconciliation procedures and documentation.
  • Promoted patient adherence to medication regimens by providing clear instructions on dosage, frequency, side effects, and potential interactions.
  • Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
  • Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
  • Contributed to a positive patient experience by addressing questions and concerns about medications in a compassionate manner.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Business Administration (focus On Healthcare)

Southern New Hampshire University
Hooksett, NH
05-2025

Skills

  • HIPAA compliance
  • Pharmacy software proficiency
  • Insurance billing
  • Workflow optimization
  • Problem-solving skills
  • New hire onboarding
  • Quality assurance and control
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Staff leadership

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Medication Reconciliation Technician

Central Carolina Hospital
05.2024 - 07.2025

Lead Certified Pharmacy Technician

Walmart Pharmacy
01.1998 - Current

Business Administration (focus On Healthcare)

Southern New Hampshire University

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