Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Hatton

Troy,OH

Summary

Dynamic and dedicated professional with experience that has proven an ability to foster personal growth and reduce conflicts among customers as well co workers all while maintaining compliance with regulations. Committed to enhancing team performance through effective communication and staff training.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

8
8
years of professional experience

Work History

Residential Youth Counselor

Cocoon House
01.2025 - 07.2025
  • Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
  • Facilitated group therapy sessions that fostered personal growth and self-reflection among participants.
  • Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
  • Implemented behavior modification techniques to assist residents in making positive choices towards personal growth.
  • Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
  • Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
  • Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
  • Reduced conflicts among residents through effective communication and active listening skills.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.

Team Lead

Walmart
07.2023 - 03.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Child Care Helper

YMCA of Greater Dayton
08.2018 - 06.2021
  • Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
  • Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
  • Developed strong bonds with each child, creating a sense of security within the childcare environment.
  • Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
  • Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
  • Collaborated effectively with fellow childcare helpers to maintain an organized workspace conducive to learning and growth for each child.

Office Administrative Assistant

Oakley Chiropractic Center
09.2019 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

3rd Shift Stocker

Kroger
09.2017 - 06.2018
  • Collaborated with fellow team members to complete assigned tasks quickly and effectively during overnight shifts.
  • Maximized shelf space utilization by implementing creative merchandising techniques that showcased available products effectively.
  • Demonstrated adaptability by cross-training in various departments, enabling effective coverage across multiple store areas when needed.
  • Enhanced store cleanliness by diligently sweeping, mopping, and dusting all areas of the sales floor during nightly tasks.
  • Assisted in maintaining a safe working environment by promptly addressing spills or hazards on the sales floor.
  • Expedited restocking process by efficiently unloading deliveries and promptly placing items in their designated locations.
  • Streamlined stocking processes by utilizing equipment such as pallet jacks and hand trucks to transport merchandise efficiently.
  • Improved product availability by accurately stocking shelves and organizing inventory during overnight shifts.

Education

General Education

Bellflower High School
Bellflower, CA
06-1996

Skills

  • Positive reinforcement
  • Professional ethics
  • Substance abuse awareness
  • Boundaries establishment
  • Nonviolent communication
  • Life skills coaching
  • Social skills training
  • Mental health support
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Customer focus
  • De-escalation techniques
  • Complaint handling
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Organizational skills
  • Billing
  • Clear oral/written communication
  • Shelf stocking
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Willing to learn
  • Positive attitude

Timeline

Residential Youth Counselor

Cocoon House
01.2025 - 07.2025

Team Lead

Walmart
07.2023 - 03.2025

Office Administrative Assistant

Oakley Chiropractic Center
09.2019 - 06.2020

Child Care Helper

YMCA of Greater Dayton
08.2018 - 06.2021

3rd Shift Stocker

Kroger
09.2017 - 06.2018

General Education

Bellflower High School

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Christine Hatton