Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Christine Hay

Houston,TX

Summary

To obtain work from employment in a customer centered environment where I can utilize my current skills while developing new ones.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
02.2013 - 07.2024
  • Responded and answered customers questions / problems with their account via chat, and phone

Investigator

State of Texas Department of Family and Protective Services
08.2016 - 11.2018
  • Investigators allegations of abuse or neglect of children, referred cases to court, testified regularly in court, conducted thorough interviews regularly of adults & children.

Juvenile Probation Officer

Montgomery County Juvenile Probation
10.2014 - 08.2016
  • Handle intake cases as they come into the department, determine informal / formal probation, and supervise formal and informal probationers
  • Work with diverse families, hold juveniles accountable, and determine specific needs per child
  • Conduct home evaluations, contact CPS when necessary, determine appropriate times to detain juveniles, refer for placement options, ran family groups, conducted community service, verify community service, transport detainees, testify in court when needed
  • Conduct school visits, ensure juveniles are at JJAEP every day, pick the kids up from home when needed, write DTA's and report to the court.

Juvenile Supervision Officer

Montgomery County Juvenile Probation
08.2013 - 10.2014
  • Supervised 120 juveniles daily with the schedule at JJAEP, searched juveniles daily, supervised juveniles while attending alternative campus, ran cognitive groups, ropes courses, transported when necessary, physically assisted juveniles when necessary using the handle with care technique
  • I assisted juvenile probation officers when problems arose.

Property Manager

Eastside Gardens and Terrace Apartments (HUD)
01.2011 - 06.2011
  • Certified, and recertified families in need of low or no cost housing
  • Assessed each family on a individual basis for the need of emergency housing
  • I was in charge of maintenance in two 81 unit HUD apartment buildings as well as the safety of my tenants
  • I am a certified occupancy specialist for HUD housing.

Server (Waitress)

IHOP
02.2005 - 11.2007
  • Served food drinks and waited on customers, ran the cash register, sat tables, cleaned side work, as well as took orders.

Crew Member

McDonald’s
06.2004 - 01.2005
  • Ran the drive thru line, took orders, took customers money, cleaned, and prepared food.

Education

Bachelors of Criminal Justice / Special Populations (B.A.) -

American Intercontinental University
01.2010

Associates of Business / Management (A.A.) -

American Intercontinental University
01.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Client Relations
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Paperwork Processing
  • Order Processing
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Prioritization
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Quality Control
  • Clerical Support
  • Live chat support
  • Filing
  • Product Sales
  • Assertiveness

Certification

  • Gang Intelligence and Investigation, 07/2015
  • Member Texas Gang Investigators Association, 06/2015
  • TCOLE # 3184 Training Course, 06/2015
  • Management Juveniles with Sexual Behavioral Problems, 06/2015
  • Juvenile Probation Officer, 02/2015
  • NCIC / TCIC, 02/2015
  • Low ropes course operator, 07/2014
  • Handle with Care (Restraint Technique), 08/2013
  • CPR / First Aid, 08/2013
  • Juvenile Supervision Officer, 08/2013
  • HUD Certified Occupancy Specialist, 08/2010
  • Parenting with Love and Limits Adolescent Leader, 07/2007

Volunteer Experience

  • UM ARMY, 2003, 2007, Reconstructed low-income families' houses that would have never been able to afford repairs, as well as built wheelchair ramps for the neighborhood churches.
  • Parenting with Love and Limits, 2003, 2012, Assisted in running a 6 week long parenting class, as the adolescent group helper up to 4 times a year.

Timeline

Investigator

State of Texas Department of Family and Protective Services
08.2016 - 11.2018

Juvenile Probation Officer

Montgomery County Juvenile Probation
10.2014 - 08.2016

Juvenile Supervision Officer

Montgomery County Juvenile Probation
08.2013 - 10.2014

Customer Service Representative

Amazon
02.2013 - 07.2024

Property Manager

Eastside Gardens and Terrace Apartments (HUD)
01.2011 - 06.2011

Server (Waitress)

IHOP
02.2005 - 11.2007

Crew Member

McDonald’s
06.2004 - 01.2005

Bachelors of Criminal Justice / Special Populations (B.A.) -

American Intercontinental University

Associates of Business / Management (A.A.) -

American Intercontinental University

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