Christine Hays
Koloa,HI
Summary
Im a proven professional with a track record of enhancing customer satisfaction through exceptional service and communication. When given a task or duty i complete it from a detail-oriented mindset significantly improving operational efficiency. Im skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and the ability to complete tasks swiftly while maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Bartender
Mucho Aloha Brewhouse
Koloa, HI
01.2024 - 06.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server
Grand Hyatt Kauai Resort and Spa
Koloa, Hawaii
11.2018 - 05.2019
- Greeted guests, informed them of daily specials and took food orders.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Enhanced productivity through speed and efficiency
- Resolved guest complaints to maintain complete customer satisfaction.
Retail & Rental Manager
Kauai Harley-davidson
Puhi, Hawaii
02.2018 - 11.2018
- Managed daily operations of the store, including opening and closing procedures.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Attended conferences and industry events to stay current with trends.
- Managed daily operations of the bike rental business, including customer service, fleet management, and financial reporting.
- Provided training sessions for newly hired employees on proper procedures when renting out vehicles.
Catering Server
Stonehouse Catering
Koloa, HI
06.2016 - 09.2018
- Ensured proper setup and teardown of all catering equipment at location.
- Coordinated transportation of food and equipment to and from event locations.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Managed the distribution of meals and utensils, ensuring efficient service to guests.
- Worked multi-course dinners with pre-plated foods.
- Cleaned up after events, including washing dishes and utensils used during meal service.
Server
Brennecke’s Beachfront Restaurant
Koloa, HI
02.2015 - 09.2016
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Host/Busser/Server
Azul Restaurant
Mill Creek, WA
02.2013 - 01.2015
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Owner
Humble Greenery LLC
Koloa, HI
11.2019 - Current
- Monitored growth of plants to ensure health and proper development.
- Inspected gardens regularly to identify problems early on before they become too serious.
- Provided advice on gardening techniques to customers who need help with their own gardens.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
Education
High School Diploma -
Monroe High School
Monroe, WA06-2014
Skills
- Outstanding customer service/communication abilities
- Friendly, positive and outgoing attitude
- Dependable, hardworking, punctual
- Organizational and time management
- Point of sale systems knowledge
- Current blue card holder
- Self motivated, creative problem solver
- Detail orientated mindset
Affiliations
- Gardening
- Outdoor lifestyle
- Being a mother
- Reading
Timeline
Bartender
Mucho Aloha Brewhouse
01.2024 - 06.2024
Owner
Humble Greenery LLC
11.2019 - Current
Server
Grand Hyatt Kauai Resort and Spa
11.2018 - 05.2019
Retail & Rental Manager
Kauai Harley-davidson
02.2018 - 11.2018
Catering Server
Stonehouse Catering
06.2016 - 09.2018
Server
Brennecke’s Beachfront Restaurant
02.2015 - 09.2016
Host/Busser/Server
Azul Restaurant
02.2013 - 01.2015
High School Diploma -
Monroe High School
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