Christine Heath

• Processed cancellations, changes or special requests promptly.
• Scheduled and registered appointments using Athena scheduling programs.
• Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
• Used Athena to record and organize patient insurance and medical information.
• Performed data entry on Athena to maintain and organize records of member and program information
• Alerted supervisor of technical issues involving reservation process.
• Coordinated with additional personnel regarding requests or issues.

Was a Contractor for Moffitt Cancer Center . Learned to uploaded Radiology cd 's that came in via Fed Ex , and mail. They we're to be uploaded to the correct MRN patient account. Also uploaded cd's brought into the PACS library from nurses of patients who have appointments that day and needed them STAT. Trained to learn in making orders with the uploads so that they could be pushed into Life Image.

• Organized paperwork such as charts and reports for office and patient needs.
• Enhanced office efficiency by handling 50 callers per day.
• Completed skilled administrative work to support all office staff and operational requirements.
• Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
• Maintained current and accurate medical records .
• Fielded concerns surrounding patients and care, liaising between physician, and patient.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Aided with prescription refill requests.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Received, recorded and filed medical payments by check, cash and credit card.
• Pulled charts and prepared for nurse and doctor assessment.
• Screened patients for all COVID 19 appointments.

• Enhanced office efficiency by handling upwards of over 125 callers per day
• Maintained current and accurate medical records for over 575 patients through Allscripts and EHR
• Managed master calendar and scheduled appointments for 350 patients (monthly) on providers based on optimal patient loads and around 150 lab patients
• Promptly answered multi-line phone system and greeted callers enthusiastically
• Adhered to strict HIPAA guidelines at all times to protect patient privacy
• Obtained payments from patients and scanned identification and insurance cards
• Verified patients insurances through Availity, Optimum portal, Freedom Portal
• Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience, left voicemails if no answers of upcoming appointments
• Managed hospital appointments, and records with case manager who was office site until one was hired in house
• Maintained the new patient log with Administrator
• Pushed billing through EHR with special training on 12 code billing system
• Keep log of new patients and transfer patients

• Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants
• Greeted each patient pleasantly and provided desk sheet for sign-in
• Carefully wrote down all phone messages and relayed them to appropriate personnel
• Scheduled, rescheduled and handled cancelled appointments for patients
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Obtained payments from patients and scanned identification and insurance cards
• Answered phone by second ring and greeted callers enthusiastically
• Checked patient data including insurance, demographic and health history to ensure all information was current
• Adhered to strict HIPAA guidelines at all times according to company policy
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
• Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients

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• Adhered to strict HIPAA guidelines at all times according to company policy
• Received, recorded and filed medical payments by check, cash and credit card
• Pulled charts and prepared them for nurses and doctors assessment
• Accurately collected personal, billing and medical details for 25 patients per day
• Maintained privacy of patients’ information
• Scheduled, rescheduled and handled cancelled appointments for patients
• Maintained privacy of patients’ information
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Greeted each patient pleasantly and provided the desk sheet for sign-in
• Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
• Ordered all office supplies including ink cartridges, toner, and paper
• Reviewed and sent medical records to other physicians upon request
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
• Demonstrated ability to lead and motivate outstanding healthcare teams
• Documented patient information obtained from interviews
• Liaised between patients and physicians to ensure patient comprehension of treatment plans

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
• Ordered all office supplies including ink cartridges, toner, and paper
• Maintained computer and physical filing systems
• Received, screened and routed incoming calls
• Prepared vendor invoices and processed incoming payments
• Handled all incoming business and client requests for information
• Obtained signatures for financial documents and internal and external invoices
• Answered and managed incoming and outgoing calls while recording accurate messages
• Processed client rebate reconciliation, reporting and check requests
• Opened and properly distributed incoming mail

• Monitored progress and documented any status changes accordingly
• Developed rapport with patients to create safe and trusting environment for care
• Supervised daily activities and provided assistance when needed
• Transported individuals to medical appointments and other errands
• Administered medication as directed by physician
• Worked to improve and enhance patient lives through effective and compassionate care
• Assisted disabled clients in any way necessary to facilitate independence and well-being
• Maintained clean, safe and well-organized patient environment
• Assisted patients with daily functions

• Verified data integrity and accuracy
• Responded to customer requests via telephone and email
• Entered details such as payments, account information and call logs into computer system
• Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants
• Assessed patients and documented their medical histories
• Interviewed patients to obtain medical information, weight and height measurements and vital signs
• Ensured waiting room looked neat and organized at all times
• Scheduled, rescheduled and handled cancelled appointments for patients
• Checked patient data including insurance, demographic and health history to ensure all information was current
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Answered phone by second ring and greeted callers enthusiastically
• Adhered to strict HIPAA guidelines at all times according to company policy
• Obtained payments from patients and scanned identification and insurance cards
• Carefully wrote down all phone messages and relayed them to appropriate personnel
• Greeted each patient pleasantly and provided desk sheet for sign-in
• Evaluated patient care needs, prioritized treatment, and maintained patient flow
• Liaised between patients and physicians to ensure patient comprehension of treatment plans
• Transported patients to and from different departments
• Ensured HIPAA compliance
• Responded to Code Red pages and followed through on disposition of patients
• Ensured safety and well-being of patients