Christine Heflin

Dedicated and adaptable professional with a strong background in customer service, operations management, and community engagement. Possessing a degree in Psychology and a minor in Ethnic Studies, I bring valuable insight into human behavior, conflict resolution, and mental health wellness. Skilled in critical thinking, problem-solving, time management, and research, I excel in fast-paced environments, maintaining composure while handling complex issues.

With extensive experience in hospitality and operations management, I have successfully led teams, handled customer escalations, and ensured seamless daily operations. Proficient in Microsoft Office Suite and administrative support, I effectively manage tasks, organize events, and contribute to business growth. My strong communication skills, active listening, and interpersonal abilities allow me to foster positive relationships and deliver exceptional service.

Passionate about community service and advocacy, I have dedicated years to volunteering with healthcare and non-profit organizations, assisting diverse populations, and coordinating impactful events. With a positive attitude, strong work ethic, and leadership skills, I am eager to bring my expertise to a dynamic professional setting, contributing to organizational success.

PJ Whelihans Restaurant Group

June 2017-Present

This extended duration of employment reflects not only my reliability and consistency but also a profound investment in personal and professional development. Over this period, I have continually evolved, taking on increasing responsibilities and challenges. Working in the restaurant industry has imparted invaluable lessons. I've excelled in fast-paced environments, honing time management, problem-solving, and customer service skills. Managing diverse personalities with professionalism, I prioritize tasks, delegate effectively, and ensure smooth operations while fostering teamwork and collaboration.

Community Office Manager
Regus - IWG Group  

March 2024 – Present

• Independently manage daily operations of a large office center, ensuring a smooth and professional workspace for members.
• Provide exceptional customer service, handling escalations and resolving issues proactively to maintain client satisfaction and retention.
• Support sales efforts by conducting tours, engaging potential clients, and promoting available office spaces.
• Coordinate and execute networking events, fostering connections among members to support business growth.
• Oversee billing processes, office readiness, and facility maintenance to uphold service excellence.
• Train and guide new team members, assisting with onboarding and operational procedures.
• Utilize MS Office and various IT tools to manage administrative tasks and enhance efficiency.