Christine Heinlein
Trevor,WI
Summary
Seasoned Operations Manager and talented leader with 21 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Veterinary Innovative Partners
08.2022 - Current
- Collected and organized data from contractors, vendors, leadership, and practices; Examined data to figure out what is important to the problem and which methods are best to analyze and organize it for leadership consumption and decision-making process; Advised managers on findings and various courses they can take to address the problem; Worked closely with executive management to achieve outcomes based on organizational goals; Managed practice maintenance, repairs, and operational (MRO) engagements; collected and documented financial expenditures; An active role in the search processes, evaluating and triaging facility related issues, researching contractors, and managing the scope, cost and schedule of work; Problem solving and hands on maintenance, repair and operations role, requiring the ability to handle multiple tasks simultaneously in a time-sensitive manner; Wrote the facilities Standard Operating Procedures Handbook
- Saved over $250,000 in operating costs in the first year by utilizing internal resources.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Army Liaison, J1
MEPCOM North Chicago, Illinois
06.2020 - 08.2022
- Senior Human Resources Non-Commissioned Officer In Charge/Army Liaison in a jointly staffed command within the J-1 Human Resources Directorate; Supports two brigade-level Headquarters, 12 Battalions and 65 geographically dispersed Military Entrance Processing Stations located throughout CONUS, Alaska, Hawaii, and Puerto Rico; Solely provides administrative support; manages requisitions, allocations, assignment, retirement packets, and diversions for over 300 Army personnel; Serves as the liaison between USMEPCOM, HQDA, AHRC, and MPD-Fort McCoy, for all strength reporting, evaluations, inbound/outbound assignments, and a myriad of other personnel actions affecting Soldiers.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Senior Human Resources Supervisor, G1
FORSCOM Fort Bragg, North Carolina
11.2017 - 06.2020
- Senior Human Resources Non-Commissioned Officer assigned to an Army Command consisting of over 800K Active and Reserve Component Soldiers; responsible for requisitions, assignments, and Strength Management for all inbound enlisted personnel assigned to Headquarters Forces Command; manages the HQs personnel manning; manages active duty enlisted promotion and selection board results; processes notification for Qualitative Management Program; responsible for tracking Corps, Division, and Major Subordinate Command’s Unit key billet status; served as the G1 Operations Sergeant for the Army’s largest command consisting of three Corps, ten Divisions, and five Major Subordinate Commands.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Senior Human Resources Manager
HRC Fort Knox, Kentucky
08.2016 - 11.2017
- Personnel Support Branch Non-Commissioned Officer in Charge assigned to the Army Human Resources Command; Responsible for the execution and supervision of human resources management of over 600 Senior Officers, Enlisted, and Civilian personnel; Responsible for Unit Status Reporting, Officer and Enlisted Strength Management in the Active, Army Reserve, Active Guard Reserve, and National Guard components; senior promotions management, officer and enlisted evaluations, and the management of military personnel actions to include but not limited to transition packets, Personnel Record Reviews, Career Status Bonus, and leaves processing; tasks, manages, and routes staff actions for the Directorate.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Optimized performance management systems, ensuring alignment with corporate goals and objectives.
- Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
Senior Resources Coordinator
US Army
12.2015 - 08.2016
- Served as a Senior Human Resources Noncommissioned Officer for G1, United States Army Forces Command, which consists of three Corps, nine Divisions and five Direct Reporting Units; responsible for the accurate, timely submission, and processing of awards and personnel actions; responsible for the daily maintenance and upkeep of the section data base; responsible for providing customer service for over 1,800 personnel within the command; serves as the liaison between the subordinate units and the Personnel, Policy, and Programs Branch Chief; responsible for the professional growth and welfare of two Soldiers and two Non-Commissioned Officers; Total Army Sponsorship Program Manager; Awards NCOIC; Battalion Master Resiliency Trainer.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Enhanced team productivity by providing support and coordination for multiple projects simultaneously.
- Reduced project completion times with effective resource management, ensuring timely delivery of services.
- Developed strong relationships with key stakeholders, fostering collaboration and open communication across departments.
- Spearheaded process improvements to boost efficiency within the Resource Management department.
Battalion Senior Human Resources Supervisor
FORSCOM-USARC STB Fort Bragg, NC
08.2014 - 12.2015
- Served as the Senior Human Resources Non-Commissioned Officer in support of Headquarters, U.S
- Army Forces Command and U.S
- Army Reserve Command; provides Battalion level support to three companies comprised of 1,800 personnel; responsible for planning and implementing all Human Resources functions and Operations; responsible for overseeing the Promotions, Awards, Evaluations, Finance Actions, Special Actions, Strength Management, Personnel Accountability, and Leaves and Passes; responsible for the professional development, health, and welfare of two Soldiers and two Non-Commissioned Officers; Company Master Resiliency Trainer.
NCOIC Plans and Operations Manager
18TH Human Resources Company Fort Bragg, NC
09.2012 - 12.2015
- Responsible for managing administrative actions and data, including leader book for Plans and Operation section; assists HR and Postal Platoon Leader’s with staff inspections; provides technical support and guidance for HR and Postal enabling systems within unit; maintains section historian duties, lessons learned, TTPs/Battle Drills, and maintaining the section SOP and continuity book; training Soldiers on HR/Postal operations, accomplishing missions and tasks; responsible for the morale, training and welfare of 6 NCOs and 25 Soldiers; responsible for maintain over $650,000 of MTOE equipment.
Administrative Supervisor
18TH Human Resources Company Ali Al Salem, Kuwait
02.2012 - 08.2012
- Served as the company orderly room NCOIC for the 18TH Human Resources Company in support of the Theater Gateway mission at Camps LSA, Buehring, Manas, Arifjan, Virginia, and Qatar; maintains personnel accountability for 161 service members; manages leave
- R&R, Company policy letters, rating schemes, MEDPROS, manning rosters, Postal and Finance operations, awards, and evaluations; monitors and maintains personnel actions to include UCMJ, FLAGS, bars, promotions, Soldier of the month/quarter packets; responsible for the supervision, training, morale, and welfare of one Soldier.
Postal Supervisor, Instructor, and Trainer
18TH Human Resources Company Fort Bragg, NC
01.2012 - 03.2011
- Served as the 1st Squad Leader and Platoon Sergeant for the 1/18 Postal Platoon; responsible for the health and welfare of 24 Soldiers and their Families; responsible for providing postal support to the military communities for Fort Bragg, serving over 25,000 Soldiers, retirees, civilians and their families; responsible for Soldier’s training and readiness; and the accountability and maintenance of over $1,850,000 MTOE and United States Postal Service equipment; manages all Soldiers technical and tactical training.
Human Resources Manager
598TH Maintenance Company Kandahar, Afghanistan
02.2011 - 05.2010
- Served as the 43D Sustainment Brigade Human Resources Sergeant to three Combat Sustainment Support Battalions and one Special Troops Battalion deployed to Afghanistan in support of Operation Enduring Freedom consisting of 2,300 Soldiers; managed 100% of the Brigade’s strength management reporting; coordinated and tracked enlisted strength actions, policies, and personnel services; responsible for the health, welfare, training, mentorship and counseling of three enlisted Soldiers.
Human Resources Manager
598TH Maintenance Company Fort Benning, Georgia
05.2010 - 06.2009
- Served as the Human Resources Sergeant in a Non-Divisional Direct Support Maintenance unit supporting 175 Soldiers; responsible for the processing of all personnel actions; ensured prompt and accurate processing of enlisted promotions, personnel and finance actions; provided technical guidance on administrative matters and reviewed correspondence for completeness; ensured daily status reports were submitted in a timely manner; responsible for the training, health and welfare, accountability, safety and professional development of four Soldiers; maintained and accounted for assigned equipment valued at one million dollars.
Human Resources Manager
601ST Aviation Support Battalion Fort Riley, Kansas
01.2009 - 06.2009
- Served as a Human Resources Sergeant of an Organization consisting of over 600 personnel; supervises and manages the processing and tracking of all personnel actions, awards, NCOERs, promotions, suspension of favorable actions, leaves and passes, and military pay; responsible for the accountability and readiness of all assigned and attached personnel to include the direct supervision of two NCOs and four Soldiers.
Squad Leader/Supervisor
Rear D, 2-1 General Support Aviation Battalion Fort Riley, Kansas
01.2009 - 03.2008
- Served as a Squad Leader; conducted Reintegration Training and Family readiness operations in support of the Organization consisting of over 800 personnel; responsible for the health, welfare and professional development of eight Soldiers.
Education
Bachelor of Arts - Management
American Military University
Charles Town05.2015
Skills
- Workflow Optimization
- Production
- Customer Service
- Maintenance Planning
- Organizational Management
- Process Improvement
- Logistics Oversight
- Business Intelligence
- Decision-Making
- Cross-Functional Collaboration
- Operations Management
- Client Relations
- Data Management
Accomplishments
· Meritorious Service Medal (x2)
· Army Commendation Medal (x6)
· Army Achievement Medal (x4)
· Army Commanders Award for Public Service Medal
· Army Good Conduct Medal (x6)
· Certificate of Appreciation (x2)
Military & Civilian Systems
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams (MS Office), TOPMIS II, EDAS, iPERMs, eMILPO, ARIMS, SalesForce, Adobe Pro, Paylocity.
Timeline
Operations Manager
Veterinary Innovative Partners
08.2022 - Current
Army Liaison, J1
MEPCOM North Chicago, Illinois
06.2020 - 08.2022
Senior Human Resources Supervisor, G1
FORSCOM Fort Bragg, North Carolina
11.2017 - 06.2020
Senior Human Resources Manager
HRC Fort Knox, Kentucky
08.2016 - 11.2017
Senior Resources Coordinator
US Army
12.2015 - 08.2016
Battalion Senior Human Resources Supervisor
FORSCOM-USARC STB Fort Bragg, NC
08.2014 - 12.2015
NCOIC Plans and Operations Manager
18TH Human Resources Company Fort Bragg, NC
09.2012 - 12.2015
Administrative Supervisor
18TH Human Resources Company Ali Al Salem, Kuwait
02.2012 - 08.2012
Postal Supervisor, Instructor, and Trainer
18TH Human Resources Company Fort Bragg, NC
01.2012 - 03.2011
Human Resources Manager
598TH Maintenance Company Kandahar, Afghanistan
02.2011 - 05.2010
Human Resources Manager
598TH Maintenance Company Fort Benning, Georgia
05.2010 - 06.2009
Human Resources Manager
601ST Aviation Support Battalion Fort Riley, Kansas
01.2009 - 06.2009
Squad Leader/Supervisor
Rear D, 2-1 General Support Aviation Battalion Fort Riley, Kansas
01.2009 - 03.2008
Bachelor of Arts - Management
American Military University
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