CHRISTINE M. HELGET
Springfield,MN
Summary
Highly adaptable and personable Professional Customer Service Specialist with 15+ years of diverse experience in administrative coordination, exemplary client services, and claims negotiation across healthcare, human services, & insurance. Skilled at administering corporate benefits, calculating payroll & deductions, and coordinating office activities. Seeking to utilize transferable skills as a Benefits Specialist.
Overview
17
17
years of professional experience
Work History
COBRA Specialist
UMR UNITED HEALTH CARE
Minneapolis, MN
02.2023 - Current
- Perform generation of plan documents, including but not limited to, Summary Plan Descriptions (SPD), amendments and Summary of Benefits & Coverage (SBC)
- Use supporting documents (work orders, installation documents) to ensure our system is coded correctly and plan documents that are generated are accurate
- Become familiar with current policies and procedures and other reference material
- Provide feedback and explanation in a positive and professional manner
Customer Service Specialist
ActiveAid - Altimate Medical
Redwood Falls, MN
11.2020 - 02.2023
- Enhanced customer experience by handling correspondence, complaints, & inquiries in a professional manner, identifying opportunities for improved service delivery & customer satisfaction.
- Handled up to 50 daily orders by utilizing Made2Manage, Salesforce, & NetSuite programs to create accurate quotes & sales orders.
Human Services Technician
State of Minnesota DHS
Redwood Falls, MN
07.2019 - 11.2020
- Performed direct patient care aimed at increasing comfort, psycho, social well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted residence with the operations of their day-to-day activities.
Benefits Specialist
Lower Sioux Indian Community-Lower Sioux Health Care Clinic
Morton, MN
05.2013 - 10.2018
- Oversee all corporate benefits including medical, dental, vision, incentive plans.
- Liaison for work comp, long-term and short-term claims
- Calculate payroll health insurance premium deductions
- Act as liaison between member/employee and insurance providers negotiate
- Research, compare, and negotiate benefits pricing per employee saving the company over $20,000 in annual expenses.
- Maintained over 700 family and employee contract files to keep the company in compliance with current laws and coordinate office activities and vendor relations.
Insurance Producer
State Farm Insurance
Springfield, MN
11.2008 - 05.2013
- Provided prompt, accurate, friendly, cost-effective service.
- Sell various types of insurance policies to businesses and individuals on behalf of the insurance company including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
Education
Associate Degree - Administrative Office Specialist
South Central Technical College
Mankato, MN05-2002
Skills
- Stakeholder Relationship Management
- File Maintenance
- Data Entry
- Benefits Administration
- Human Resources
- Vendor Relations
- Administrative Coordination
- Problem Solving
- Microsoft Office Suite
- Made2Manage
- Salesforce
- NetSuite
- On base
- WEX
Timeline
COBRA Specialist
UMR UNITED HEALTH CARE
02.2023 - Current
Customer Service Specialist
ActiveAid - Altimate Medical
11.2020 - 02.2023
Human Services Technician
State of Minnesota DHS
07.2019 - 11.2020
Benefits Specialist
Lower Sioux Indian Community-Lower Sioux Health Care Clinic
05.2013 - 10.2018
Insurance Producer
State Farm Insurance
11.2008 - 05.2013
Associate Degree - Administrative Office Specialist
South Central Technical College