CHRISTINE HELTON
Orlando,FL
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills and a desire for improvement and success.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Concentrix
Orlando, FL
05.2025 - Current
- Handled administrative work by reviewing applications
- Assisted with updating personal information
- Assisted with helping resolve payment issues
- Worked on multi-screen platform with multiple different applications
- Responded to emails and incoming phone calls
- Provided excellent customer service which is based on metrics and standard that need to be kept
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and retention.
- Provided training and mentorship to new representatives on best practices for customer engagement.
Customer Service Representative
Drake Lawn & Pest Control
Orlando, FL
07.2024 - 01.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Call Center Customer Service Representative
The Improv Comedy Club
Orlando, FL
02.2022 - 08.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered basic questions about purchasing tickets, seating, dining, etc.
- No actual phone sales.
- Exhibited strong communication skills to effectively convey information to customers via phone or email.
Server
The Improv Comedy Club
Orlando, FL
11.2021 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system and tablets to place orders and manage bills.
- Bussed and reset tables to keep dining room and work areas clean.
- Very high paced environment with dim lighting.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Breakers Bar & Grill
Florence, KY
05.2020 - 08.2021
- Pool hall so we had leagues throughout the week.
- Dealt with high volume and keeping up with multiple persons tabs with multiple pool tables.
Education
Medical Assistant - Medical Assisting
Lincoln College of Technology
KY06-2017
Skills
- Customer service
- Adaptability and flexibility
- Active listening
- Call center experience
- Problem-solving
- Product knowledge
- Empathy and patience
- Team collaboration
Timeline
Customer Support Specialist
Concentrix
05.2025 - Current
Customer Service Representative
Drake Lawn & Pest Control
07.2024 - 01.2025
Call Center Customer Service Representative
The Improv Comedy Club
02.2022 - 08.2024
Server
The Improv Comedy Club
11.2021 - 08.2024
Bartender
Breakers Bar & Grill
05.2020 - 08.2021
Medical Assistant - Medical Assisting
Lincoln College of Technology