Christine Helwig Amy
Spring Grove,PA
Summary
Strong leader and problem-solver dedicated to achieving optimal outcomes for patients understanding today's realities of decreasing total cost of care while maximizing consumer satisfaction. Skilled in working under pressure to best enhance the organizational brand.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director - Aligning Forces for Value
WellSpan Health
09.2020 - Current
- Championed and operationally led risk burden capture (HCC) activities: YoY improvement of 3% (21 vs 23), 88% of providers surpassing 85% gap closure, education & awareness plan, building new aCDI team, incorporating new technology to reduce human burden within EHR, payer collaboration and guiding accountability structure for change management
- Shepherded the selection and implementation of Premier Stanson's suite of products (HCC, CDI, CORE and Imaging Assure)
- Conducted LEAN improvement efforts (A3s and other tools) related to various strategic priorities as assigned by population health leadership: centralized surgery, obesity - WS beneficiaries, Independent WPN members, clinical guidelines variation.
Director - Aligning Forces for Quality
WellSpan Health
02.2007 - 08.2020
- Led team of quality improvement specialists that utilized collaborative learning (LIFT Collaborative) and patient engagement strategies (Patient Partners Program) to meet WellSpan Provider Network's patient-centered medical home certification
- Served as a catalyst for consumerism within home division by creating Patient Partners Program in 2010 and annually steered Summer Read Program a collaborative effort between WITF, Capital Blue Cross, WellSpan and PA Library System for ten years
- Directed all aspects of the entire performance period of an eight-year long $3.9 million Robert Wood Johnson Foundation grant (one of 10 competitively awarded) in south central Pennsylvania
- Reported to a 45 member steering board, engaging in strategic planning that expanded the project from two to nine counties
- Acted as principle investigator of an IRB-approved project - I Can! Challenge that improved chronic disease outcomes for patients with diabetes, heart disease and other conditions.
Senior Market Director
American Diabetes Association
09.2002 - 05.2007
- Developed and implemented an annual budget of $700,000 to fulfill the Association's mission in a seven-county region
- Increased event fundraising revenue by an average of 10% each year
- Recruited high-impact community leaders on an on-going basis for local Volunteer Leadership Council and as donors
- Led a staff of six and 150+ volunteers to achieve annual program goals.
Consumer Development Director
York County Chamber of Commerce
08.2000 - 04.2002
- Spearheaded a strategic planning process in 2001 that resulting in the development of a core-customer initiative and new corporate brand
- Increased profitability of seven existing events and programs, including the York Business Expo
- Coordinated all marketing, communications & events efforts with a staff of seven including interns
- Approving all media buys.
Development Coordinator
rabbittransit
03.1993 - 08.2000
- Developed annual marketing plan with a budget of $250,000 which included daily customer service and marketing direction
- Implemented a corporate branding initiative in 1999 using market research that brought together two different cultures (YATA & CT) under one new creative identity, rabbitransit, improving brand support of the public bus system by 65% in two years
- Received APTA award for concept adoption
- Was directly responsible for all federal, state and local funding applications and submitted all routine reporting requirements
- Was the company's Equality Opportunity Officer and Conflict/Process Improvement Facilitator.
Education
MBA - Healthcare
George Washington University
08.2015
BS - Business (Management & Marketing)
Penn State University
12.2001
Skills
- Program Management
- Issues Resolution
- Analytics
- Strategies and goals
- Verbal and written communication
Certification
- Design in Healthcare: Using Patient Journey Mapping DelftX, 02/2023, Present
- Certified Facilitator - Total Quality Institute, 09/1997
- LEAN in Healthcare - University of Tennessee, 11/2010
Publications
- Trade Journal, How Patient Partners Influence Quality Improvement Efforts, Roseman D, Osborne-Stafsnes J, Amy C, Boslaugh S, Slate-Miller, K, 2018, 44:186-195
- Joint Commission Journal of Quality and Patient Safety, Early Lessons From Four AF4Q Communities Bolster The Case For Patient-Centered Care, Roseman D, Osborne-Stafsnes J, Amy C, Boslaugh S, Slate-Miller, K, February 2013, 32 (2) 23-241
- Health Affairs, TRAININGS/CERTIFICATIONS
Timeline
Director - Aligning Forces for Value
WellSpan Health
09.2020 - Current
Director - Aligning Forces for Quality
WellSpan Health
02.2007 - 08.2020
Senior Market Director
American Diabetes Association
09.2002 - 05.2007
Consumer Development Director
York County Chamber of Commerce
08.2000 - 04.2002
Development Coordinator
rabbittransit
03.1993 - 08.2000
MBA - Healthcare
George Washington University
BS - Business (Management & Marketing)
Penn State University
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