CHRISTINE HERNANDEZ
Homestead,USA
Summary
Goal-oriented Team Manager/Player commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 8 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
10
10
years of professional experience
Work History
CX Agent
Anywhere Works
04.2024 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Answered high-volume inbound calls and provided professional customer support across various industries including legal, medical, HVAC and landscaping.
- Transferred calls to appropriate contacts, including attorneys, doctors and service technicians.
- Scheduled appointments and relayed detailed messages to ensure efficient communication and client satisfaction.
- Maintained accurate records and followed specific protocols tailored to each client type
Team Manager
Alorica
03.2023 - Current
- Track incoming and outgoing staff calls
- Handled customers concerns in a professional and timely manner
- Managing staff and time keeping their schedules
- Achieving sales goal
- Hiring and Training staff.
- Handled Customers personal records in an orderly and professional manner
- Reach out to customers via email and telephonically about payments due and past due payments.
Kitchen Lead
RaceTrac
01.2023 - 03.2023
- Greeted customers in the upmost friendly and professional manner.
- Opening and closing of the kitchen.
- Taking customer orders.
- Prepare foods for breakfast, lunch and dinner.
- Cook all foods and have ready to serve at the scheduled times.
- Write off all food that went unsaleable.
- Clean, wash, and sanitize all kitchen utensils and appliances.
- Build a hard-working team every shift for a successful day.
- Morning and night paperwork which included all food items sold throughout the day and night as well as the unsaleable food.
- Daily inventory of certain products to confirm all was accounted for.
- Daily delivery and receiving which included confirming all products were accurate, inputting all information into the system and ready for stocking.
- Making sure all foods hot, cold or frozen were stocked properly.
Manager
Zoo Miami Photographer
07.2021 - 01.2023
- Greeted customers in a professional manner and made sure to give the best customer service experience
- Captured professional photos with high end cameras and reworking the photos for best quality
- Handled interviews and training
- Close shop for the day which required inputting photos captured during the day, how many prints, sales and no sales into the system
- Handled inventory every week, to ensure everything was accounted for and on point.
Office Administration
Eagle Creek Elementary
01.2020 - 08.2021
- Keep track of all student records and schedules
- Tracked all field trips i.e. location, times, transportation, and number of students that can attend.
- Scheduled conferences between parents and teachers as well as students and councilors
- File and organized all school records
- Maintained the bookkeeping
- Kept track of all students medical records for those that needed medicine/antibiotics on a daily basis.
Assistant Manager
Five Below
06.2017 - 01.2020
- Greeted and acknowledged all customers in a friendly, professional manner and provided quick, responsive customer service
- Handle operations and marketing
- Assisted in scheduling and sales goal
- Accurately and efficiently completed all sales transactions and maintained proper cash and POS registers
- Open and close store, leaving store clean, making sure all was in order for the following day
- Maintained the store while manager stepped out or was busy.
Shift Supervisor
Polo Ralph Lauren
09.2015 - 02.2017
- Cleaned and maintained work area
- Greeted and acknowledged all customers in a friendly, professional manner and provided quick, responsive customer service
- Trained new employees on store procedures
- Ensured all paperwork was properly documented
- Accurately and efficiently completed all sales transactions and maintained proper cash and POS registers
Education
A.A. Degree - Graphic Arts
Robert Morgan Technical College
Miami, FLHigh School Diploma - undefined
Archbishop Coleman F. Carroll High School
Miami, FLSkills
- Performance Coaching
- Employee Scheduling
- Process Improvement
- Customer Service
- Problem Resolution
- Task Delegation
- Problem-solving skills
- Customer service and care
- Call management
- Flexible schedule
LANGUAGES
Spanish: Professional
English: Professional
Timeline
CX Agent
Anywhere Works
04.2024 - Current
Team Manager
Alorica
03.2023 - Current
Kitchen Lead
RaceTrac
01.2023 - 03.2023
Manager
Zoo Miami Photographer
07.2021 - 01.2023
Office Administration
Eagle Creek Elementary
01.2020 - 08.2021
Assistant Manager
Five Below
06.2017 - 01.2020
Shift Supervisor
Polo Ralph Lauren
09.2015 - 02.2017
High School Diploma - undefined
Archbishop Coleman F. Carroll High School
A.A. Degree - Graphic Arts
Robert Morgan Technical College
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