Christine Hess
Endicott,NY
Summary
Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Overview
6
6
years of professional experience
Work History
Quality Control Manager
Brooms Over Broome
04.2020 - 09.2024
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeper
Tru By Hilton
09.2018 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
Education
High School Diploma -
Maine Endwell High School
Endwell, NYSkills
- Preventive Actions
- Customer Satisfaction
- Quality processes
- Operational Excellence
- Performance Evaluation
Timeline
Quality Control Manager
Brooms Over Broome
04.2020 - 09.2024
Housekeeper
Tru By Hilton
09.2018 - 04.2020
High School Diploma -
Maine Endwell High School
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