Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christine Higbee

Angola

Summary

Dynamic customer service professional with a proven track record at Meijer, excelling in relationship building and problem resolution. Recognized for enhancing customer satisfaction through active listening and efficient service. Skilled in payment processing and staff training, contributing to a positive team environment and fostering customer loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Meijer
10.2022 - Current
  • Increased customer satisfaction by providing efficient deli service and maintaining a clean work area.
  • Assisted in training new hires on deli department procedures, equipment usage, and proper food handling techniques.
  • Enhanced product knowledge with regular participation in training sessions on new items and proper food handling techniques.
  • Provided exceptional customer service through attentive listening, clear communication, and prompt assistance with special requests or dietary concerns.
  • Maintained a safe environment for customers and employees by adhering to food safety guidelines and sanitizing work surfaces regularly.
  • Contributed to positive teamwork dynamics through active collaboration, sharing workload during peak hours, and supporting colleagues in their tasks when needed.
  • Aided merchandising efforts by creating visually appealing displays of deli products that showcased variety and quality of offerings.
  • Demonstrated excellent time management skills while ensuring timely completion of all assigned tasks despite high volume periods.
  • Greeted customers at counter to fulfill requests and answer questions.

Customer Service Cashier

Gays Hops-N-Schnapps
04.2017 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Customer Service Cashier

Rickers Gas Station
04.2001 - 05.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

No Degree - Photography

Ohio Institute of Photography And Technology
OH

High School Diploma -

Fremont Jr. Sr. High School
Fremont, In
06-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Client relations
  • Administrative support
  • Staff training

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of [Number] staff members.

Timeline

Customer Service Representative

Meijer
10.2022 - Current

Customer Service Cashier

Gays Hops-N-Schnapps
04.2017 - 10.2022

Customer Service Cashier

Rickers Gas Station
04.2001 - 05.2017

No Degree - Photography

Ohio Institute of Photography And Technology

High School Diploma -

Fremont Jr. Sr. High School

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Christine Higbee