Christine Hildreth
Malad City,ID
Summary
Diligent customer service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Banking Agent
ACCT TECHNOLOGY
Logan, UT
02.2022 - 06.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Developed tailored solutions to meet individual banking needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 65+ calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Full Charge Bookkeeper
Parma Senor Center
Parma, ID
01.2003 - 01.2007
- Responsible for answering phones
- Making banking deposits
- Bookkeeping and A/P and A/R and transferring data to computer and spreadsheets
- Balancing books at of end of month and preparing monthly report for committee.
- Posted daily receipts and payments in accordance with corporate protocols
- Verified postings to ledgers to confirm accurate entry and account balances
Customer Service Representative
Hot Cars
Gardnerville, NV
01.2002 - 01.2003
- Duties included answering phones for clients wanted to rent high end cars for Cross Country Rally
- Processing credit cards transaction and keeping log of all calls.
Customer Service
USA Cash
Gardnerville, NV
01.2000 - 01.2002
- Performed all payday loans, writing out check for customers
- Making daily bank deposits
- Keeping log of all monies coming in for payments
- Calling customers for late payments.
- Carried out day-to-day duties accurately and efficiently
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collaborated with team members to achieve target results
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Full Charge Bookkeeper
TRL Trucking LLC
Parma, ID
01.1998 - 01.2000
- Helped set up company, getting LLC, licenses
- Main duties were setting up spreadsheet, collecting all receipts and money spent by driver
- End of month closed out monthly books showing p/l and bills paid and took them to accountant.
- Matched purchase orders with invoices and recorded necessary information.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Education
High School Diploma -
BUCHSER HIGH
Santa Clara, CA06.1968
Skills
- Microsoft Word, Excel, Customer Service, Bookkeeping
- Sorting and Filing
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Call Transfers
- Answering Customer Questions
- Inquiry Requests
Timeline
Banking Agent
ACCT TECHNOLOGY
02.2022 - 06.2022
Full Charge Bookkeeper
Parma Senor Center
01.2003 - 01.2007
Customer Service Representative
Hot Cars
01.2002 - 01.2003
Customer Service
USA Cash
01.2000 - 01.2002
Full Charge Bookkeeper
TRL Trucking LLC
01.1998 - 01.2000
High School Diploma -
BUCHSER HIGH
Similar Profiles
Tonya YutzyTonya Yutzy
CSR at ACCT TechnologyCSR at ACCT Technology
Katherine UrregoKatherine Urrego
Real Estate Transaction Coordinator at Virtual Properties Realty, Inc. - Broker AcctReal Estate Transaction Coordinator at Virtual Properties Realty, Inc. - Broker Acct
ADRIENNE LOMAXADRIENNE LOMAX
Engineering Operations Manager at JLL- Cisco Systems AcctEngineering Operations Manager at JLL- Cisco Systems Acct
Jeffery ShepherdJeffery Shepherd
Warehouse Forklift Operator at Hess Pumice Rock PlantWarehouse Forklift Operator at Hess Pumice Rock Plant
Ezra NielsenEzra Nielsen
Part Time Emt Ambulance Technician at Unified Fire AuthorityPart Time Emt Ambulance Technician at Unified Fire Authority