Christine Hildreth
Bookkeeping, Customer Service
Malad City,Idaho
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues. Strong emphasis on effective communication and empathy fosters robust relationships with clients, ensuring needs are met with care and attention. Proven ability to maintain high levels of customer satisfaction while cultivating loyalty through consistent, positive engagement. Committed to delivering exceptional service that enhances the overall customer experience.
Overview
2024
2024
years of professional experience
5
5
Certifications
Work History
Customer Service Representative
Acct
08.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
Call Center Agent
Advanced Call Center
01.2022 - 01.2022
- Answered incoming calls from customers with problems with their ATM Cards, or checking accounts balances, identifying fraud cases, opening and closing accounts and putting stop payment on recurring debits. Transferring money between accounts. Transferring customers to different department for more help.
Bookkeeper
Parma Senior Center
08.2003 - 05.2007
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Established QuickBooks accounting system to reflect accurate financial records.
Full Charge Bookkeeper
Parma Senior Center
01.2003 - 01.2007
- Responsible for answering phones. Making banking deposits. Bookkeeping and A/P and A/R and transferring data to computer and spreadsheets. Balancing books at the end of month and preparing monthly report for the committee.
Customer Service
Hot Cars
01.2002 - 01.2003
- Duties included answering phones for clients wanted to rent high end cars for Cross Country Rally. Processing credit cards transaction and keeping a log of all calls.
Customer Service
USA Cash
01.2000 - 01.2002
- Handling all payday loans, writing out check for customers. Making daily bank deposits. Keeping log of all monies coming in for payments. Calling customers for late payments.
Full Charge Bookkeeper
TRL Trucking LLC
01.1998 - 01.2000
- I helped set up company, getting LLC, licenses. My main duties were setting up spreadsheet, collecting all receipts and money spent by driver. End of the month I closed out the monthly books showing p/l and bills paid and took them to the accountant.
Customer Service
Custom Car Rentals
2002 - 2003
- Streamlined operations by implementing efficient customer service processes and procedures.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Increased revenue through effective customer service and inventory management.
- Provided excellent customer service, addressing client concerns promptly and professionally.
Customer Service
USA Cash Services
2000 - 2002
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Worked with customer service representatives to handle escalated customer issues.
- Provided customer service on accounts and resolved problems.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Exercised composure under pressure and in escalated customer service scenarios.
Bookkeeoper
TRL Inc.
1998 - 2000
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Supported decision-making by preparing accurate monthly financial statements.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Enhanced budget tracking with detailed expense categorization.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
No Degree - Accounting, Bookkeeping, Excel
Online Courses
Malad City, ID 05.2001 -
High School Diploma -
Buchser High
Santa Clara, CA07.1967
Skills
Customer engagement
Effective problem resolution
Effective communication
Comprehensive understanding of products
Certification
Alison
Timeline
Customer Service Representative
Acct
08.2022 - 09.2023
Call Center Agent
Advanced Call Center
01.2022 - 01.2022
Bookkeeper
Parma Senior Center
08.2003 - 05.2007
Full Charge Bookkeeper
Parma Senior Center
01.2003 - 01.2007
Customer Service
Hot Cars
01.2002 - 01.2003
No Degree - Accounting, Bookkeeping, Excel
Online Courses
05.2001 -
Customer Service
USA Cash
01.2000 - 01.2002
Full Charge Bookkeeper
TRL Trucking LLC
01.1998 - 01.2000
Customer Service
Custom Car Rentals
2002 - 2003
Customer Service
USA Cash Services
2000 - 2002
Bookkeeoper
TRL Inc.
1998 - 2000
High School Diploma -
Buchser High