Christine Hilty
Ocala
Summary
Dynamic Operations Manager with a proven track record at Hills Van Service of Marion County, enhancing operational efficiency and team leadership. Expert in problem-solving and decision-making, I empowered staff to boost performance outcomes and streamlined processes, resulting in increased customer satisfaction and profitability. Skilled in planning and implementation for optimal results.
Overview
31
31
years of professional experience
Work History
Operations Manager
Hills Van Service of Marion County
01.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Molloy Brothers Moving & Stge
02.2007 - 12.2013
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Constant communication with long distance drivers
- Set up delivery schedules, made sure longs were compliant
- Looked for tonnage for return trips
Long Haul Dispatcher
Bay Shore Storage
03.1994 - 02.2007
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 18 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06-1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Planning and implementation
Timeline
Operations Manager
Hills Van Service of Marion County
01.2014 - Current
Operations Manager
Molloy Brothers Moving & Stge
02.2007 - 12.2013
Long Haul Dispatcher
Bay Shore Storage
03.1994 - 02.2007
High School Diploma -
William Floyd High School
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