Christine Hoffman

• Record patients' medical history, vital statistics, or information such as test results in medical records
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Authorize drug refills and provide prescription information to pharmacies
• Clean and sterilize instruments and dispose of contaminated supplies
• Prepare and administer medications as directed by a physician
• Explain treatment procedures, medications, diets, or physicians' instructions to patients
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
• Contact medical facilities or departments to schedule patients for tests or admission
• Change dressings on wounds
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
• Schedule appointments for patients
• Inventory and order medical, lab, or office supplies or equipment.

• Med/Surg/Tele/Ortho/ED/L&D Present positionKeep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.

Customer Service Supervisor, Operations Supervisor, Package Center Supervisor, Call center Supervisor, All operations Supervisor, International sales along with on site at Customers request

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Led major initiatives within the department that drove innovation or addressed critical business challenges.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Boosted team performance by developing customer service training materials and conducting service training.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Observed packing operations to verify conformance to specifications.