Christine Holley
Regional Manager, Patient Relations
Meridian,ID
Summary
Collaborative Regional Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Regional Manager, Patient Relations
Saint Alphonsus Health System
Boise, Idaho
01.2019 - Current
- Developed strategy based on regulatory best practices, resulting in measurable efficiency and compliance for health system.
- Managed and motivated team toward increased compliance and reinvigoration of pre-pandemic initiatives.
- Evaluated and managed quarterly and yearly budgets, staying within budget targets
- Created, facilitated and implemented system wide training and education
- Developed and maintained collaborative relationships with regional stakeholders, including senior leadership teams .
Manager, Screeners
Saint Alphonsus Health System
Boise , ID
03.2020 - 06.2022
- Developed program for screening patients, visitors and colleagues during initial stages of pandemic through collaboration with stakeholders and leadership.
- Recruited, onboarded and developed training for 50 screeners.
- Managed screener program, with focus on minimizing turnover and increasing overall job satisfaction.
- Promoted processes and procedures in support of regulatory requirements around quality and safety. Maintained professional, organized and safe environment for employees and patients.
Manager, Patient Relations
Saint Alphonsus Regional Medical Center
Boise, Idaho
11.2014 - 01.2019
- Expanded cross-functional organizational procedures by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Prepared annual budgets with controls to prevent overages.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
Patient Access Specialist
Saint Alphonsus Regional Medical Center
Boise, Idaho
01.2007 - 11.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT 11.2015 - 08.2017
Bachelor of Science - Business Administration And Management
Northwest Nazarene University
Nampa, ID 09.2011 - 05.2013
Skills
Business development and planning
Consulting
Goals and performance
Operations
Project Management
Leadership skills
Staff recruiting
Staff Management
Operations management
Timeline
Manager, Screeners
Saint Alphonsus Health System
03.2020 - 06.2022
Regional Manager, Patient Relations
Saint Alphonsus Health System
01.2019 - Current
Master of Science - Management And Leadership
Western Governors University
11.2015 - 08.2017
Manager, Patient Relations
Saint Alphonsus Regional Medical Center
11.2014 - 01.2019
Bachelor of Science - Business Administration And Management
Northwest Nazarene University
09.2011 - 05.2013
Patient Access Specialist
Saint Alphonsus Regional Medical Center
01.2007 - 11.2014