CHRISTINE HOLLOWELL
Summary
Dynamic Clinical Mental Health Counseling Intern at Capella University, adept at developing individualized treatment plans and facilitating group therapy. Proven skills in cognitive behavioral therapy and active listening, enhancing client engagement and outcomes. Committed to fostering multicultural competence and emotional regulation techniques to support diverse client needs effectively.
Overview
10
10
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Capella University
Minneapolius, MN
07.2022 - Current
- Conducted client assessments to identify mental health needs and concerns.
- Developed individualized treatment plans for diverse client populations.
- Facilitated group therapy sessions to promote peer support and healing.
- Utilized evidence-based practices to guide therapeutic interventions effectively.
- Educated clients on coping strategies for managing mental health challenges.
- Assisted with administrative tasks such as scheduling appointments or filing paperwork.
- Developed treatment plans for clients based on the identified needs of each client.
- Conducted research on various mental health topics to stay up-to-date on current best practices.
- Assisted clients in developing skills related to stress management, self-care strategies, and communication skills.
- I observed experienced counselors during their sessions with clients to gain insight into different therapeutic approaches.
- Encouraged clients to express their feelings and discuss life events to help develop insight into themselves and their relationships.
- Prepared and maintained required treatment records and reports.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
SENIOR Legal ANALYST
VERIZON
12.2015 - Current
- Partners with internal and external stakeholders during open case investigations.
- Reviews and evaluates government and agency cases.
- Performs research analysis during the case investigation process.
- Provide documentation of findings and evaluations.
- Creates change management proposals to improve processes.
- Provide feedback and coaching to peers.
- Implements leadership criteria for case completion.
GLOBAL ENTERPRISE ADVISOR
VERIZON
07.2019 - 10.2021
- Managed daily client relationships for business, government, and enterprise customers.
- Developed strategies for increasing client revenue and growth using company products and services.
- Presented clients with a quarterly review of services, monthly spending, and cost proposals.
- Worked closely with sales managers on strategic initiatives to retain client loyalty.
- Conducted training and webinars for clients on services and products.
- Researched clients by segment and provided IoT, marketing, and business solutions based on client segment.
- Researched and forecasted client growth potential based on increases and decreases within client spending patterns.
- Worked with contract management to implement discounts and create profiles for each client.
- Provided clients with a device and service performance analysis based on usage.
- Audited client’s profile to ensure proprietary information was protected.
- Worked as the main point of contact for client product and project rollouts.
- Performed risk analysis based on survey results and feedback to determine client churn.
PROJECT PRE PAN COORDINATOR
VERIZON
03.2021 - 07.2021
- Created training schedules.
- Scheduled training for business, corporate, and government employees.
- Reviewed service levels for each department and reported information to senior leadership.
- Evaluated the training effectiveness by scores and ratings.
- Presented analysis of scores and ratings to the learning and development department.
- Provided feedback on areas of needed improvement for employee training.
- Worked closely with the learning and development department to determine training criteria.
BUSINESS OPERATIONS COORDINATOR
VERIZON
12.2015 - 07.2019
- Assisted business and government customers with incoming account inquiries.
- Performed troubleshooting on all data devices, smartphones, and business portals.
- Opened customer escalated cases and performed research to provide the customer with a resolution.
- Presented customers with products and services based on their company segment.
- Provided customers with an account analysis and overview of their invoices and areas where they could maximize their service utilization.
- Maintained a performance rating based on all customer survey experiences.
- Communicated recent changes within the customer experience to customers through email and phone.
Education
M.S. - Clinical Mental Health Counseling
Capella University
Minneapolis, MN10-2025
M.S. - HUMAN RESOURCE MANAGEMENT
STRAYER UNIVERSITY
Washington, DC12.2020
M.S. - LEADERSHIP & MANAGEMENT
STRAYER UNIVERSITY
Washington, DC12.2015
B.S. - CRIMINAL JUSTICE
STRAYER UNIVERSITY
Washington,DC06.2013
Skills
- Group creation and leadership
- Intrapersonal communication
- Theory implementation
- Family therapy
- Treatment plans
- Various interventions
- DSM-5-TR (Diagnosis)
- Assessments
- Organization
- Clinical notes
- Cognitive behavioral therapy
- Multicultural competence
- Individual counseling
- Suicide risk assessment
- Mental health assessment
- Motivational interviewing
- Play therapy techniques
- Active listening
- Biopsychosocial assessments
- Emotional regulation techniques
Timeline
Clinical Mental Health Counseling Intern
Capella University
07.2022 - Current
PROJECT PRE PAN COORDINATOR
VERIZON
03.2021 - 07.2021
GLOBAL ENTERPRISE ADVISOR
VERIZON
07.2019 - 10.2021
SENIOR Legal ANALYST
VERIZON
12.2015 - Current
BUSINESS OPERATIONS COORDINATOR
VERIZON
12.2015 - 07.2019
M.S. - Clinical Mental Health Counseling
Capella University
M.S. - HUMAN RESOURCE MANAGEMENT
STRAYER UNIVERSITY
M.S. - LEADERSHIP & MANAGEMENT
STRAYER UNIVERSITY
B.S. - CRIMINAL JUSTICE
STRAYER UNIVERSITY