Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christine Hoppe

Hamilton,Ohio

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr. Capability Manager

OptumRx Pharmacy Svcs
03.2020 - Current
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Partnered with project team members to identify and quickly address problems.
  • Analyzed project performance data to identify areas of improvement.

Associate Director Business Analyst

OptumRx, Client Services
06.2019 - 03.2020
  • Performed gap analysis to identify areas of improvement.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Managed a "Blue Chip" initiative to assess the capability of all segments as it pertains to tracking resolution of an *issue, reportable at the client level for all contracted **products provided by OptumRx. *Issue defined as: first call non-resolution for tier 1 and tier 2 users. ** Products defined as: Rally, Infusion, Home Delivery & Specialty Pharmacy.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Manager of Employer Install

OptumRx Pharmacy Svcs
11.2007 - 06.2019
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Developed three new teams to support new technology for customer / client support for new and existing clients.
  • Partnered on development and delivery to establish the Specialty Dispensing Pharmacy within OptumRx.

IS Quality Control Analyst

OptumRx Pharmacy Svcs
06.2006 - 11.2007
  • Conducted data review and followed standard practices to find solutions.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Planned and implemented performance improvement and quality assurance programs.
  • Defined and implemented quality initiatives to reduce risk.
  • Liaised with vendors and end-users to uncover system optimization opportunities.

Sr. Pharmacy Technician

OptumRx Pharmacy Svcs
07.2000 - 06.2006
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised 25 pharmacy technicians and coordinated day-to-day assignments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Education

Bachelor of Arts - Nursing

Miracosta College
Oceanside, CA
06.1996

Skills

  • Operations Analysis
  • Mentoring
  • Process Improvement
  • Systems Analysis
  • Active Listening
  • Verbal and Written Communication
  • Project Updates
  • Complex Problem-Solving

Accomplishments

  • Nominated as an "Emerging Leader" through UnitedHealth Care and Optum.
  • Nominated to lead Employee Engagement activities through 2016 by the Executive Vital Signs Committee
  • Drove innovative projects to increase awareness of NPS and other core Values of our Organization.
  • Mentored through the "OptumRx Mentor Program" providing other managers with effective tools and ideas to improve Vital Sign Scores for Employee Development.

Certification

National Certified Pharmacy Technician - 20 yrs

Project Management -PMP

Timeline

Sr. Capability Manager

OptumRx Pharmacy Svcs
03.2020 - Current

Associate Director Business Analyst

OptumRx, Client Services
06.2019 - 03.2020

Manager of Employer Install

OptumRx Pharmacy Svcs
11.2007 - 06.2019

IS Quality Control Analyst

OptumRx Pharmacy Svcs
06.2006 - 11.2007

Sr. Pharmacy Technician

OptumRx Pharmacy Svcs
07.2000 - 06.2006

Bachelor of Arts - Nursing

Miracosta College

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Christine Hoppe