- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
Christine Hornickell
Lebanon,PA
Summary
Proven leader at Giant Food, adept in POS system proficiency and team leadership, enhanced store operations by implementing efficient checkout procedures and fostering a culture of teamwork. Elevated customer satisfaction and sales through strategic cross-selling and rigorous maintenance standards, showcasing reliability and effective communication.
Experienced with coaching and mentoring checkout staff to optimize performance. Utilizes effective communication and training techniques to ensure smooth operations and customer satisfaction. Track record of fostering collaborative team environment and handling high-pressure situations.
Personable and dependable, with flair for customer service and attention to detail. Knowledge of point-of-sale systems and cash handling combined with strong organizational skills and accuracy. Dedicated to providing seamless checkout experience and fostering positive customer interactions.
Offering strong foundation in communication and problem-solving, eager to learn and grow in dynamic retail environment. Conducts thorough and attentive service, ensuring smooth and efficient checkout processes. Ready to use and develop communication and organizational skills in Checkout coach 1 role.
Overview
3
3
years of professional experience
Work History
Checkout Coach 2
Giant Food
08.2024 - Current
- Elevated overall store cleanliness standards by enforcing strict maintenance protocols in all checkout areas.
- Identified opportunities for cross-selling complementary products during transactions in order to boost overall sales figures.
- Assisted in resolving escalated customer issues quickly and professionally, maintaining high levels of customer satisfaction throughout the resolution process.
- Led daily team meetings to review performance objectives, address challenges, and celebrate successes within the group.
- Conducted regular performance evaluations for team members to identify areas for growth and provide opportunities for advancement within the company.
- Proactively monitored checkout queues to anticipate customer needs and ensure quick, efficient service to minimize wait times.
- Improved customer satisfaction by implementing efficient checkout procedures and providing exceptional service.
- Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
- Effectively managed inventory levels at the checkouts, ensuring adequate stock of bags, receipt paper, and other necessary supplies.
- Developed strong rapport with customers by addressing concerns promptly, ensuring a seamless shopping experience from start to finish.
- Mentored new employees through comprehensive training programs designed to build confidence in their ability to perform essential job duties effectively from day one.
- Reduced customer wait times by streamlining the checkout process and effectively managing staff during peak hours.
- Established a positive work environment by fostering teamwork, collaboration, and open communication among team members.
- Enhanced employee performance through effective coaching and constructive feedback to checkout team members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Handled western union transactions/bill pay
- performed red box audits
- Started cash office training but it was abruptly stopped because of staffing issues. If hired i would need more training in that area. But knows the basic functions and operations
- corrected price inaccuracies and refunds
- conducted rug doctor rentals
- fixed cash machine errors on self checkout machines
- fixed register errors on register machines
- fixed lottery machine error issues
Checkout Coach 2
Giant Food
09.2023 - 08.2024
- Elevated overall store cleanliness standards by enforcing strict maintenance protocols in all checkout areas.
- Identified opportunities for cross-selling complementary products during transactions in order to boost overall sales figures.
- Assisted in resolving escalated customer issues quickly and professionally, maintaining high levels of customer satisfaction throughout the resolution process.
- Conducted regular performance evaluations for team members to identify areas for growth and provide opportunities for advancement within the company.
- Increased productivity of the checkout team with targeted training sessions focused on best practices and efficient techniques.
- Improved customer satisfaction by implementing efficient checkout procedures and providing exceptional service.
- Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
- Implemented new technology solutions to streamline the payment process, increasing efficiency while reducing errors at the register.
- Effectively managed inventory levels at the checkouts, ensuring adequate stock of bags, receipt paper, and other necessary supplies.
- Developed strong rapport with customers by addressing concerns promptly, ensuring a seamless shopping experience from start to finish.
- Mentored new employees through comprehensive training programs designed to build confidence in their ability to perform essential job duties effectively from day one.
- Reduced customer wait times by streamlining the checkout process and effectively managing staff during peak hours.
- Established a positive work environment by fostering teamwork, collaboration, and open communication among team members.
- Enhanced employee performance through effective coaching and constructive feedback to checkout team members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Corrected price inaccuracies and refunds.
- Conducted rug doctor rentals
- Conducted red box audits when needed
- Fixed cash machine errors on self checkout machines
- Fixed register errors on register machines
- Fixed lottery machine error issues
Cashier
Giant Food
07.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Watched the easy scan machines and provided assistance
Bakery Associate
Giant Food
03.2022 - 07.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- put together required items for evening baker to cook.
Pizza Maker
MOD Pizza
10.2021 - 03.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PASkills
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Professionalism and courtesy
- POS system proficiency
- Inventory management
- Team leadership qualities
- Loss prevention awareness
- Effective communication techniques
Accomplishments
Trained 3 other checkout coaches.
Got employee of the month
Interests
Timeline
Checkout Coach 2
Giant Food
08.2024 - Current
Checkout Coach 2
Giant Food
09.2023 - 08.2024
Cashier
Giant Food
07.2022 - 08.2024
Bakery Associate
Giant Food
03.2022 - 07.2022
Pizza Maker
MOD Pizza
10.2021 - 03.2022
High School Diploma -
Cedar Crest High School
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