Christine Hoshall
Bradenton,USA
Summary
Results-driven professional skilled in management, document preparation, and data management. Delivers high-quality support in fast-paced environments while ensuring client satisfaction. Develops and implements operational standards and team organization strategies to enhance employee engagement and maintain ethical practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Quality Analyst
CLIENTSFirst Consulting LLC
Lakewood Ranch, FL
01.2025 - 12.2025
- Reviewed and updated client data for accuracy according to style guides.
- Resolve data discrepancies and merge duplicate records.
- Research and validate information using internal and external data sources.
- Followed standardized procedures for data clean-up projects to maintain data integrity.
- Exercise good judgment in determining accurate data.
- Review audit feedback weekly, correcting any errors and implementing coaching guidance.
- Communicate issues or blockers proactively with the team.
- Logged in and completed assigned work weekly to meet deadlines.
- Attend and contribute to team meetings
Collection Specialist
D & A Services, LLC
Saint Petersburg, FL
12.2022 - 07.2023
- Responsible for meeting monthly department A/R goals and service level agreements;
- Reviewing and validating disputes;
- Processed credit memos, billing adjustments and correct billing errors as needed;
- Collected on delinquent accounts;
- Responsible for handling all correspondence from internal and external clients and creating timely updates on potential issues.
Realtor
Align Right Realty
Riverview, FL
11.2020 - 01.2023
- Responsible for preparing necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases;
- Maintaining a good relationship with lenders, appraisers, home inspectors and escrow companies;
- Created lists of real estate properties with details regarding their location and features;
- Promoted sale of properties with open houses;
- Evaluate clients' financial abilities and research properties within their buying power.
Director of Operations
Marcadis Singer Law Firm
Tampa, FL
08.2018 - 07.2020
- Responsible for developing and executing new growth directives;
- Liaising with departmental heads to develop financial plans and ensure company wide operational compliance;
- Defining, implementing and revising operational policies and guidelines for the organization;
- Overseeing client support services;
- Managing the collection and legal services departments;
- Managing procurement and resource allocation.
Director of Agency Relations
Surety Support Services
Tampa, FL
07.2017 - 08.2018
- Responsible for the onboarding of new sub agents;
- Ensured that the agent complies with all DFS regulations and has the ability to effectively report all submissions in a timely manner;
- Documented all daily, weekly and monthly production execution reports by agents into the MGA surety report for submission;
- Processed all discharge reports for sub agents to submit to surety for release;
- Oversaw all AR collections functions including the application of a successful collection methodology necessary toward reducing the outstanding receivables;
- Served as point of contact for the relationship with third party collection agency;
- Developed mechanism for monitoring and tracking the daily transmittal to the third-party collection agency to ensure transmittals are accurate and timely;
- Preparation of stipulations, motions and orders for the set aside of forfeiture or remission of funds through Criminal, State and County Attorney's and the Clerk of Courts system;
Director of Change Management/AVP-Performance Management
TRAKAmerica
Naples, FL
03.2011 - 04.2017
- Responsible for coordinating, communicate, disseminate information and collect evidence to ensure that suppliers are implementing client changes;
- Documenting collection of all supplier attestations;
- Interact with internal groups to process priorities for all client deliverables;
- Analyze current processes and develop effective problem resolution and recommendations.
- Responsible for achieving and exceeding the overall collection goals of TRAK and its clients;
- Managing to expected or exceeding, comparative state liquidation rates for clients, when provided with those rates;
- Review and send the weekly supplier goal report to the Attorney network with breakout of all client goals;
- Weekly/Monthly comparison on gross collections and costs spent from posting at Attorney office vs. TRAK;
- Monthly formal performance calls with Attorney network;
- Conduct onsite PM audit for each active Attorney annually based on volume and risk;
- Maintain detailed work folders on each Attorney and state assigned (Organizational chart, Contact lists, Process documents, State nuances, Establish state level expectations);
- Collection, analysis and distribution of data and processes to measure performance;
- Adjust market share by client and by state to reduce/increase Attorney inventory.
Senior Vendor Manager; Specialty Legal Manager; Agency/Attorney Inventory Manager
NCO Financial Systems, Inc.
Baltimore, MD
08.2005 - 03.2011
- Set goals, forecasted, and managed overall collection performance of Attorney/Agency Network.
- Developed and implemented new strategies to increase revenue across multiple portfolios.
- Measured and documented collection performance through segmentation and recovery strategy utilization;
- Created and maintained reports to monitor collection forecasts and goals, identifying trends and opportunities for improvement;
- Analyze various operating processes to identify areas of opportunity to increase efficiency and drive operating and collection performance;
- Initiate weekly conference calls with the network to identify areas of opportunities and ensure conformity with company policies and procedures;
- Determine allocation of accounts to vendors within the network based on profitability and vendor product type specialties;
- Supervise maintenance of daily reports: Liquidation, Inventory Management, Payment and Judgment Exception;
- Appraised and evaluated Attorney performance by analyzing batch track and reporting tools to determine market share.
- Recruited, selected, hired, and trained new and existing Attorneys for the Attorney Network.
- Manage IT service request processes and identify enhancements for ER (proprietary system, ERecoverEase);
- Manage staff for all support functions for Attorney management including: inventory management, payment processing, performance management, audit and compliance.
Education
Business Administration -
Towson State University
Towson, MDBusiness Administration -
Carroll Community College
Westminster, MDProfessional Banking Diploma -
American Bankers Association and American Institute of Banking
Skills
- Data quality assurance
- Data analysis
- Data management
- Data reporting
- Data governance
- Data categorization
- Data entry
- Excel data analysis
- VLOOKUP function
- Microsoft Excel
- Microsoft Access
- Visio
- Records management
- Document management systems
- Office administration
- Microsoft Office
- Windows
- Computer skills
- Computer literacy
- Operating systems
- Accuterm
- Davox
- ERecoverEase
- EForwardEase
- QuickBooks
- FACS
- Debt Net
- CLS
- Melita
- JST
- FDR
- Legal case management
- Litigation support
- Family law
- Legal writing
- Legal billing
- Court document e-filing
- Task prioritization
- Organizational management
- Time management
- Attention to detail
- Process improvement
- Analytical thinking
- Decision making
- Multitasking
- Typing
- Ten-key entry
- Communication skills
- Interpersonal skills
- Customer service
- Customer inquiry handling
- Customer relationship building
- Teamwork
- Team management
- Staff training
- Performance management
- Project management
- Forecasting
- Experience
- Change Management
- Office management
- Project
- Analysis skills
- Task-based skills
- Filing
- Administrative experience
- Grammar
- English
- Software proficiency
- Computer operation
- Performance management
- Financial management
- UNIX
- JST
- Legal writing
- Phone communication
- Interpersonal skills
- Data organization
- Team management
- Estate planning
- Litigation support
- Law office
- Melita
- Microsoft Outlook
- Excel data analysis
- Proofreading
- Process improvement
- Time management
- Legal case management
- Administrative experience
Certification
- Driver's License
- Certified Notary Public
Additional Information
Authorized to work in the US for any employer
Timeline
Data Quality Analyst
CLIENTSFirst Consulting LLC
01.2025 - 12.2025
Collection Specialist
D & A Services, LLC
12.2022 - 07.2023
Realtor
Align Right Realty
11.2020 - 01.2023
Director of Operations
Marcadis Singer Law Firm
08.2018 - 07.2020
Director of Agency Relations
Surety Support Services
07.2017 - 08.2018
Director of Change Management/AVP-Performance Management
TRAKAmerica
03.2011 - 04.2017
Senior Vendor Manager; Specialty Legal Manager; Agency/Attorney Inventory Manager
NCO Financial Systems, Inc.
08.2005 - 03.2011
Business Administration -
Towson State University
Business Administration -
Carroll Community College
Professional Banking Diploma -
American Bankers Association and American Institute of Banking