Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christine Hoshield

Tecumseh,MI

Summary

Proven track record at Citibank, enhancing review accuracy and customer satisfaction by implementing targeted training and effective problem-solving. Excelled in critical thinking and customer service, significantly reducing review turnaround times without compromising quality. Skilled in Microsoft Office and adept at prioritizing tasks to meet tight deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shared Services Flood Insurance Reviewer

Citibank
07.2012 - 09.2020
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
  • Increased review accuracy by implementing a comprehensive training program for new reviewers.
  • Assisted management with identifying skill gaps among reviewers, developing targeted training programs aimed at boosting overall team performance.
  • Collaborated closely with other departments to ensure seamless integration of reviewer insights into broader company strategies and initiatives.
  • Enhanced customer satisfaction with prompt and accurate responses to inquiries.

Customer Service Sales Representative

Garrett Roe State Farm Insurance
03.2005 - 07.2012
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.

Education

High School Diploma -

Anchor Bay High School
New Baltimore, MI

Skills

  • Email Communication
  • Attention to Detail
  • Decision-Making
  • Microsoft Office
  • Team contribution
  • Critical Thinking
  • Data Entry
  • Work Prioritization
  • Deadline Attainment
  • Clear Communication
  • Customer Service
  • Customer Needs Assessment

Certification

  • State of Michigan Property & Casualty Insurance License - 2001-2012
  • State of Michigan Life Insurance License 2001-2012
  • State of Michigan Health Insurance License 2001-2012

Timeline

Shared Services Flood Insurance Reviewer

Citibank
07.2012 - 09.2020

Customer Service Sales Representative

Garrett Roe State Farm Insurance
03.2005 - 07.2012

High School Diploma -

Anchor Bay High School

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Christine Hoshield