Summary
Overview
Work History
Education
Skills
Key Competencies And Skills
Languages
Timeline
Generic

Christine Hovsepian

Fairfax,VA

Summary

Motivated and results-oriented consulting professional with three years of experience supporting enterprise-level initiatives, driving process improvement, and contributing to strategic planning efforts within complex organizations. Skilled in supporting structured change management approaches, collaborating across functional areas, and identifying opportunities to enhance operational efficiency. Known for adaptability, analytical thinking, and a commitment to delivering impactful outcomes. Passionate about enabling improvements that drive positive, lasting impact for clients and teams.

Overview

5
5
years of professional experience

Work History

Consultant

Tria Federal
Arlington, Virginia
08.2022 - Current
  • Developed ~140 SOPs for Cash/Accounting and Veteran Services workstreams in support of the VA's enterprise-wide EHR rollout, coordinating client meetings, managing documentation, and supporting training efforts to ensure successful adoption.
  • Led the delivery of QuITT, a Salesforce-based project tracking tool that consolidated Revenue Operations data across CPACs and incorporated a governance framework to ensure consistent data entry, usability, and reliable enterprise reporting.
  • Developed and deployed a Continuous Process Improvement (CPI) SharePoint site to support agency-wide access to CPI tools, Lean Six Sigma resources, program newsletters, and event updates, enhancing stakeholder engagement and standardizing resource availability across departments.
  • Documented front-end revenue cycle workflows across key VAMC departments to support a smoother transition to the new EHR system, creating detailed flowcharts that visualized current-state processes, surfaced potential issues, and identified opportunities for operational improvement.
  • Supported the development of a new, policy-driven process to enable documentation submission for copayment exemptions by American Indian and Alaskan Native veterans, contributing to workflow analysis, stakeholder engagement, and future-state process design to ensure operational readiness and minimize go-live disruption.
  • Prepared and streamlined monthly and quarterly reporting to support contract compliance and ensure clear, accurate data delivery to the COR and stakeholders.
  • Provided mentorship and strategic onboarding support, guiding new team members through goal setting, cultural integration, and professional development to accelerate long-term success.
  • Analyzed client needs to develop tailored consulting solutions.

Continuous Process Improvement Intern

INOVA Health Systems
01.2021 - 05.2022
  • Identified key inefficiencies in the Heart, Lung, and Kidney Transplant department and supported the implementation of streamlined, cross-functional workflows that improved care coordination, reduced operational delays, and strengthened collaboration between clinical and administrative teams.
  • Supported the implementation of self-check-in kiosks based on industry best practices to streamline front-end processes and reduce patient wait times.
  • Led cross-functional discovery efforts including stakeholder interviews, workflow observations, and data-driven analysis to identify root causes of systemic inefficiencies and inform enterprise-level recommendations that advanced operational strategy and stakeholder alignment.
  • Delivered workflow analysis to help define performance expectations and identify sustainment strategies for long term success.

Education

Bachelors - Health Administration and Policy

George Mason University
05.2022

Skills

  • Client Engagement & Relationship Management
  • Project management
  • Operational strategy
  • Workflow optimization
  • Business Process Improvement
  • Change Management Support
  • Project Coordination & Delivery
  • Cross-Functional Collaboration
  • Technical Tools: Microsoft Excel, PowerPoint, Word, SharePoint, Teams, Salesforce, Visio
  • Analytical Thinking & Problem Solving
  • Strategic Communication
  • Multilingual: Fluent in Armenian

Key Competencies And Skills

  • Client Engagement & Relationship Management
  • Business Process Improvement
  • Change Management Support
  • Project Coordination & Delivery
  • Cross-Functional Collaboration
  • Technical Tools: Microsoft Excel, PowerPoint, Word, SharePoint, Teams, Salesforce, Visio
  • Analytical Thinking & Problem Solving
  • Strategic Communication
  • Multilingual: Fluent in Armenian

Languages

Armenian
Full Professional

Timeline

Consultant

Tria Federal
08.2022 - Current

Continuous Process Improvement Intern

INOVA Health Systems
01.2021 - 05.2022

Bachelors - Health Administration and Policy

George Mason University

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