Christine Jacobson

· Manually inspects cartons and/or lenses, to meet formal specification requirements in order to identify and isolate defects.

· Operates Rework department cartoners (Fully certified)

· Delivers case packs of finished product to designated quarantine area

· Performs necessary troubleshooting, adjustment, change-overs, cleaning and non-routine maintenance of Rework cartoners as needed.

· Performs lot changes while maintaining accuracy documentation in support of adherence to all GMP and environmental policies, procedures and support of department objectives

· Performs required inspections on product while tending to the cartoner operation

· Assist with destruction of product as needed and performs other duties as assigned by management team

· Manually inspects cartons and/or lenses, to meet formal specification requirements in order to identify and isolate defects.

· Operates Rework department cartoners (Fully certified)

· Delivers case packs of finished product to designated quarantine area

· Performs necessary troubleshooting, adjustment, change-overs, cleaning and non-routine maintenance of Rework cartoners as needed.

· Performs lot changes while maintaining accuracy documentation in support of adherence to all GMP and environmental policies, procedures and support of department objectives

· Performs required inspections on product while tending to the cartoner operation

· Assist with destruction of product as needed and performs other duties as assigned by management team

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
• Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
• Assisted in the development of coding guidelines and policies.
• Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.

• Developed and maintained positive working relationships with staff, customers, and vendors.
• Monitored store operations to ensure compliance with company policies and procedures.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Assisted in resolving escalated customer service issues in a timely manner.

• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Managed office inventory and placed new supply orders.