Christine Jaeger
Farmingville,NY
Summary
Hard-working, very organized, multi-tasking Administration Assistant with outstanding telephone, scheduling and documentation skills.
Overview
7
7
years of professional experience
Work History
Tax Law Customer Service Representative
Internal Revenue Service, IRS
Holbrook, NY
12.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Properly transferred calls to specific departments.
- Thoroughly went over any publication or document taxpayer would need regarding tax law.
- Helped customers fill out tax law related forms.
- Successfully completed all tax law certifications to become fully certified in tax law with the internal revenue service.
Administrative Assistant
Century Concrete Corp
Ronkonkoma, NY
06.2019 - 12.2019
- Drafted proposals for multiple projects daily
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Offered departmental administrative support
- Organized and maintained filing cabinet
- Finished payroll by physically writing all payroll checks correctly and in a timely manner
- Maintained all emails and distributed to proper department
- Properly printed all of project bid invitations including architect drawings and all other project documents through multiple systems
- Correctly made payments for numerous company bills and properly record each transaction in company checkbook
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Recorded all documents with project information given to manager daily by using Microsoft Excel
- Monitored all upcoming bids and completed ones by using Microsoft Excel
Customer Relations Manager
Smith Haven Auto Group
Saint James, NY
04.2018 - 12.2018
- Completed documentation and logs each day and generated weekly reports detailing activities
- Responded to customer requests with friendly, knowledgeable service and support
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained the company’s social media presence by posting messages, answering posts and monitoring responses
- Increased customer engagement through social media
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Business Development Coordinator
Smith Haven Auto Group
Saint James, NY
10.2017 - 04.2018
- Maintained and organized customer database of over 600 clients nationwide
- Responded to customer enquiries via telephone and email
- Strengthened customer loyalty by being friendly and professional in all interactions
- Answered questions about products, prices and availability in a friendly and knowledgeable manner
- Operated with a select dialer system to manage more than 120 calls per day
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Administrative Assistant
Cunningham Duct Cleaning and Chimney Services
Bayport, New York, United States
11.2016 - 10.2017
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Correctly input information on Certifies for billing purposes
- Checked in all completed work the day before and correctly handled payments and all estimates/paperwork on a daily basis
- Tracked all of the trucks and vans for technicians daily routes
- Properly made appointments for services while coordinating with the customers availability.
- Scanned documentation and entered into database
- Reviewed and updated client correspondence files and scheduling database
- Assisted with receptionist duties, file organization and research and development
- Properly wrote Proposals for upcoming work and projects for customers using head technicians and managers estimates on a daily basis
- Learned quickly all of our services for our customers
- Confirmed next day appointment's with customers on a daily basis
Incoming Call Coordinator
Front Street Facility Solutions
4170 Veterans Memorial Highway Bohemia, NY 11716
07.2015 - 11.2016
- Properly called stores and customers to verify if maintenance jobs were completed
- Tracked all job completions using Microsoft Excel worksheet
- Covered any shifts that were needed
- Correctly redirected up to 150 daily calls to 100 employees in a timely manner
- Directed specific messages to owner and department managers
Vendor Invoicing Specialist
FrontStreet Facility Solutions
Bohemia, NY
03.2015 - 07.2015
- Scanned documentation and entered into database
- Coded and entered invoices each day into the in-house accounting software
- Organized and maintained old invoices that have not been paid through each state including Canada and New Mexico
- Ensured all proper documentation was provided in order to go through the billing process
- Communicated with vendors in order to receive proper documentation for the billing process
- Answered any invoicing questions to any vendor calling on an update for payment
Client Team Support
FrontStreet Facility Solution
Bohemia, NY
04.2014 - 03.2015
- Scanned documentation and entered into the database
- Anticipated and prepared required materials for meetings
- Reviewed call log from previous day to ensure all calls were booked out
- Organized and determined work orders to be dispatched for client's
- Tracked timeliness for all scheduled calls, landlord calls, Sleepy's arm/disarms, bundled work orders, utility calls and HVAC requests by using Microsoft EXCEL
- Maintained and updated Sleepy's landlord contact lists
- Armed and disarmed Sleepy locations nationally by using internal security system
- Created and maintained coordinator binders
- Entered Sleepy's work orders into a database to be printed with determined coordinator initials
- Dispatched fire extinguisher calls and properly closed out each work order
- Provided anything that was needed to help the team achieve any daily duties
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Receptionist/Switchboard
FrontStreet Facility Solutions
Bohemia, NY
04.2013 - 04.2014
- Communicated heavily on phones
- Correctly transferred calls to over 100 employees
- Memorized extensions very quickly
- Trained new employees for my position
- Answering over 200-300 calls in an 8 hour period
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
Business
Suffolk Community College
Selden, NYAAAHP Certified in Medical Office Coding and Billing -
Edward J Milliken Technical Center
Oakdale, NY2010
High School Regents Diploma - undefined
Patchogue Medford High School
Medford, NY2008
Skills
- Fast typer
- Pleasant demeanor
- Microsoft EXCEL proficient
- Good communication skills
- Fast learner
- Good multitasker
- Extremely organized
- Resourceful and reliable worker
- Office support (phones, faxing, filing)
- Professional phone etiquette
Timeline
Tax Law Customer Service Representative
Internal Revenue Service, IRS
12.2020 - 08.2021
Administrative Assistant
Century Concrete Corp
06.2019 - 12.2019
Customer Relations Manager
Smith Haven Auto Group
04.2018 - 12.2018
Business Development Coordinator
Smith Haven Auto Group
10.2017 - 04.2018
Administrative Assistant
Cunningham Duct Cleaning and Chimney Services
11.2016 - 10.2017
Incoming Call Coordinator
Front Street Facility Solutions
07.2015 - 11.2016
Vendor Invoicing Specialist
FrontStreet Facility Solutions
03.2015 - 07.2015
Client Team Support
FrontStreet Facility Solution
04.2014 - 03.2015
Receptionist/Switchboard
FrontStreet Facility Solutions
04.2013 - 04.2014
Business
Suffolk Community College
AAAHP Certified in Medical Office Coding and Billing -
Edward J Milliken Technical Center
High School Regents Diploma - undefined
Patchogue Medford High School
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