Christine James
Salem,Utah
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sias Secret Shoppers
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Financial Operations Rep
AltaOne FCU
12.2011 - 04.2012
- Safeguarded company assets with strict adherence to internal controls and compliance regulations.
- Optimized cash flow management, ensuring timely payments from clients and to vendors.
- Enhanced company profitability through diligent expense tracking and budget analysis.
- Developed custom reports for senior leadership using advanced Excel functions to highlight financial trends and areas of concern.
- Strengthened internal audit processes, resulting in fewer discrepancies and improved risk management practices.
- Spearheaded initiatives to improve the accuracy of financial data entry into accounting systems, leading to more reliable reporting results.
- Consistently met deadlines for regulatory filing requirements, contributing to the company''s reputation for compliance and transparency.
- Reduced financial errors by conducting thorough audits and reconciliations on a regular basis.
- Managed cash flow effectively by monitoring receivables closely and working closely with sales teams as needed.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Utilized financial software to prepare consolidated financial statements.
Data Entry Clerk
North Star Mobile Home Park
08.2008 - 08.2010
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
Education
Associate of Applied Science - Health Information Technology
- Professional Development: Skillsoft https://skillsoft.digitalbadges.skillsoft.com/profile/christinejames495994/transcript?utm_source=sms&utm_medium=sms
General - G.E.D
01.2008
Skills
- Data Analysis
- Data Governance
- Data-driven Decision Making
- Microsoft Excel
- Diversity And Inclusion
- Typing
- Critical Thinking
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft outlook
- Scheduling
- Follow-up skills
- Microsoft PowerPoint
- Microsoft Office Suite
- Live chat support
Personalitystrengths
- Conventional - Adheres to established processes and methods
- Opportunistic - Comfortable with ambiguity and dynamic environments
- Autonomous - Independently drives results
- Accommodating - Diplomatic and accepting of others' needs
- Even-tempered - Generally calm, with moments of passionate expression
Timeline
Customer Service Representative - Sias Secret Shoppers
12.2023 - Current
Financial Operations Rep - AltaOne FCU
12.2011 - 04.2012
Data Entry Clerk - North Star Mobile Home Park
08.2008 - 08.2010
Westside Independent Study High school - General, G.E.D
Devry University - Associate of Applied Science, Health Information Technology
Similar Profiles
Chloe McCroryChloe McCrory
Data Collector at SIAS GlobalData Collector at SIAS Global
Lin ZhuLin Zhu
Dean of Business School at Sias UniversityDean of Business School at Sias University
Dianna YoungDianna Young
Digital Marketing Intern at Sias CollectionsDigital Marketing Intern at Sias Collections