CHRISTINE JAYMALIN
B23 L42 Satelliteville Conchu Trece MartirezCavite, Phillipines
Summary
To obtain a challenging position where I can utilize my sales, organizational, communication, and problem-solving skills to effectively support the organization's daily operations and contribute to its success.
Overview
12
12
years of professional experience
Work History
Sales & Technical Support Expert
Asurion
Nuvali, Sta Rosa Laguna Philippines
05.2024 - 02.2025
- Diagnosed and fixed network service problems for phone users via telephone support.
- Supported customers with online billing, access, and account issues.
- Offer tailored protection plans for smart home devices.
Virtual Assistant
Calmtel USA
California, USA
05.2022 - 02.2025
- Maintained and updated client's information in the database.
- Handled customer inquiries related to plan specifications and restrictions.
- Generated and submitted daily reports to immediate supervisor.
EA | ADMIN ASSISTANT
No Stress Insurance Claims
Altamonte Springs Florida, USA
06.2020 - 08.2024
- Responsible for collecting documents, notary and submitting to the insurance company to process claims promptly
- Daily monitoring of the claims and follow-ups to expedite processing
- Organizing files and meeting schedules
- Handle all inquiries concerning insurance claims update daily
Customer Care Representative
iQor
Dasmarinas, Philippines
09.2023 - 04.2024
- Provided accurate, valid, and complete information to customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints promptly and professionally.
Virtual Assistant
TataFoods
Broome, Australia
11.2021 - 12.2023
- Overseeing and managing the company's online food delivery operations
- Provides customer satisfaction by ensuring delivery efficiency
- Work closely with the IT team to ensure that the online ordering system is functioning properly and that any technical issues are addressed promptly
CONTENT | COPY WRITER
247 Digital
Melbourne, Australia
01.2022 - 01.2023
- Created and produced content that motivates, inspires, educates, informs, and sells across various digital platforms.
- Collaborated with the digital marketing team to produce content that drives measurable results.
Virtual Executive Assistant
Amped Electrical Services PTY LTD
Maryborough, Australia
02.2021 - 01.2023
- Work with the digital marketing team to produce content that generates results
- Create/produce content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms
- Use SEO knowledge and content development to create digital content that helps us get found via search engines, and showcases our company as a leader within the industry
- General admin duties
- Creating Pay run via Xero on a fortnightly basis
- Scheduling and allocating jobs to electricians
- Assisting with the documentation required for Tenders and RFQs
- Manage tasks in our CRM system like Servicem8 and Asana task
- Respond to all inbound calls and inquiries, including the scheduling of jobs
- Coordinate with various business units (Bunnings, Coles and other Warehouses) and assign tasks for the completion of additional services and projects
- Ensure all employees and sub-contractor records are maintained accurately and in a timely manner
CUSTOMER SUPPORT
TTEC Philippines
Pasay, Philippines
08.2020 - 09.2022
- Handle three main channels: Inbound, Chat, and Emails for DoorDash's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction
- Resolve matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care
- Develop deep expertise in how DoorDash's processes and resources work, and how to use them to drive positive outcomes
- Providing outstanding customer attention and relationship-building
Field Sales Supervisor
Radiowealth Financing Corporation
Las Pinas, Philippines
08.2019 - 03.2020
- Developed and implemented strategies for increasing sales volume.
- Participated in trade shows and conferences as needed in order to promote products.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Performed market research to determine potential customers and target markets.
MANAGER
AXA Philippines
Cavite, Philippines
03.2018 - 06.2019
- Led and managed a team, providing guidance, direction, and support
- Actively prospect and generate leads for potential customers, and conduct sales presentations to promote insurance products
- Responsible for developing and implementing strategic plans to achieve business objectives (setting goals, creating action plans, monitoring progress, and making adjustments as needed to achieve targets)
- Track and analyses key performance indicators (KPIs) to measure the performance of the team, and provide regular reports to senior management on progress and results
- Ensure that the team operates in compliance with relevant laws, regulations, and company policies, and manages risks effectively
- Identify talent within the team, provide opportunities for skill development and career growth, and create a positive and inclusive work environment that fosters employee engagement and retention
BANCASSURANCE SALES EXECUTIVE
AXA Philippines
Manila, Phillippines
03.2017 - 03.2018
- Actively prospect and generate leads for potential customers, and conduct sales presentations to promote insurance products
- Identifying cross-selling and upselling opportunities to existing bank customers
- Analyze customer needs and provide appropriate insurance solutions based on their financial goals and risk tolerance
- Meeting or exceeding sales targets and business goals
- Leverage relationship management skills and product knowledge to identify additional insurance needs and provide appropriate solutions to customers to maximize sales opportunities
CUSTOMER SERVICE ASSOCIATE
EastWest Banking Corp
Makati, Philippines
03.2013 - 02.2017
- Addresses and facilitates all customer inquiries, requests, or complaints
- Responsible for daily bank transactions inquiries, fees computation, and credit card activation
- Process phone banking transactions and resolve concerns within the prescribed productivity and quality standards to meet EastWest's vision of becoming a world-class bank
Education
Bachelor of Science - Information Technology
AMA Computer College
01.2013
Secondary Level -
Elpidio Quirino Highschool
01.2001
Primary Level -
Bacood Elementary School
01.1997
Skills
- Copywriting
- General Admin
- Customer Service
- Business Development
- Leadership
- Team Building
- Marketing Strategy
- Data Entry
- Technical Troubleshooting
References
- Chris Putney, CEO, Amped Electrical, +61 448 197 285, chris@ampedseq.com.au
- Rash Islam, CEO, TaTa Foods, +61 426 082 596, m.rashed.islam@gmail.com
Timeline
Sales & Technical Support Expert
Asurion
05.2024 - 02.2025
Customer Care Representative
iQor
09.2023 - 04.2024
Virtual Assistant
Calmtel USA
05.2022 - 02.2025
CONTENT | COPY WRITER
247 Digital
01.2022 - 01.2023
Virtual Assistant
TataFoods
11.2021 - 12.2023
Virtual Executive Assistant
Amped Electrical Services PTY LTD
02.2021 - 01.2023
CUSTOMER SUPPORT
TTEC Philippines
08.2020 - 09.2022
EA | ADMIN ASSISTANT
No Stress Insurance Claims
06.2020 - 08.2024
Field Sales Supervisor
Radiowealth Financing Corporation
08.2019 - 03.2020
MANAGER
AXA Philippines
03.2018 - 06.2019
BANCASSURANCE SALES EXECUTIVE
AXA Philippines
03.2017 - 03.2018
CUSTOMER SERVICE ASSOCIATE
EastWest Banking Corp
03.2013 - 02.2017
Bachelor of Science - Information Technology
AMA Computer College
Secondary Level -
Elpidio Quirino Highschool
Primary Level -
Bacood Elementary School
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