Christine J. DaSilva
Akron,Ohio
Summary
Experienced Practice Manager with 15+ years of patient care experience. Proven track record in enhancing company productivity and reputation through personal relationship skills, financial knowledge, and business acumen.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER
OPTIMA DERMATOLOGY AND MEDICAL AESTHETICS
09.2021 - Current
- Executed detailed financial reports for multiple service providers
- Ensured timely approvals for patient treatments
- Verified accuracy of documentation
- Managed repairs and maintenance tasks efficiently
- Processed pending patient bills
- Optimized diagnostic processes in lab environments
- Regularly monitored and documented inventory status
- Streamlined daily cash flow processes
- Developed standardized procedures for work processes
- Processed payroll timely and accurately
- Conducted thorough review and authorization of invoices
- Conducted proficiency evaluations on a quarterly basis
- Oversaw operations of CLIA-certified laboratory
- Streamlined compliance reporting process for monthly reviews
- Facilitated consistent feedback sessions ensuring team alignment
- Ensured consistent use of playbooks
- Enhanced integration of new hires into the team
- Manage vendor-related promotions on a monthly basis
- Facilitated monthly special events and promotions at office
- Establishing consistent schedules for each month
- Designed provider templates
- Recruited clinical team professionals
- Led reviews for practice management on a monthly basis
- Maintained engaging internal communications
- Increasing Net Promoter Score
- Maintained facility systems and equipment periodically
- Designed comprehensive business plans targeting consistent YOY improvement
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Ensured compliance with relevant state laws governing healthcare practices.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Assisted with development of regulatory compliance systems.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
TRAINING OFFICE MANAGER
ASPEN DENTAL
01.2018 - 09.2021
- Responsible for identifying areas of improvement for 27 different locations.
- Formulated action plans addressing role-specific performance challenges
- Achieved over 40% improvement in collected funds within six months in 27 locations.
- Aligned business goals for each location in cooperation with executives and providers
- Facilitated discussions to find positive productivity impacts of each issue
- Greater Cleveland Area
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
OFFICE MANAGER
ASPEN DENTAL
01.2016 - 01.2018
- Responsibilities include, but are not limited to:
- Direct office personnel encompassing scheduling, performance evaluations, recruitment and separations
- Generated daily production summaries
- Facilitated patient consultations
- Ensured completion of all consultations and appointments through follow-ups
- Consistently prepared detailed monthly business strategies
- Facilitate client payment processing with insurers
- Conducted audit charting
- Managed procurement of office supplies
- Provided training to incoming Office Managers
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
LEAD DENTAL ASSISTANT/ CERTIFIED SECOND CONSULTANT
ASPEN DENTAL
04.2008 - 01.2016
- Sterilization
- Provided expert advice during consultations with patients
- Validated coverage details with various providers
- Streamlined clinical ordering processes
- Provided clinical training support to newly recruited dental assistants
- Provided chairside assistance to dentists during dental procedures.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Instructed patients on proper oral hygiene techniques and post-operative care.
Education
NORTH ROYALTON HIGH SCHOOL
Skills
- Electronic Health Records
- Policy and procedure development
- Records Management
- Resource Utilization
- Workflow Management
- Medical personnel recruitment
- HIPAA and OSHA regulations
- Workflow efficiency
- Budgeting expertise
- Staff Management
- Employee operations
- Policy Implementation
- Schedule Management
- Performance Metrics
- Strategic Planning
- Policy Development
- Employee performance
- Marketing
- Supplies Ordering
- Strategic business planning
- Insurance referral facilitation
Accomplishments
- Dental Assistant of the year 5 years in a row
- Employee of the Year 3 years in a row
- Company recognition on Company monthly calls 3 times
Certification
- CPR
References
References available upon request.
Timeline
PRACTICE MANAGER
OPTIMA DERMATOLOGY AND MEDICAL AESTHETICS
09.2021 - Current
TRAINING OFFICE MANAGER
ASPEN DENTAL
01.2018 - 09.2021
OFFICE MANAGER
ASPEN DENTAL
01.2016 - 01.2018
LEAD DENTAL ASSISTANT/ CERTIFIED SECOND CONSULTANT
ASPEN DENTAL
04.2008 - 01.2016
- CPR
NORTH ROYALTON HIGH SCHOOL
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