Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Christine J. DaSilva

Akron,Ohio

Summary

Experienced Practice Manager with 15+ years of patient care experience. Proven track record in enhancing company productivity and reputation through personal relationship skills, financial knowledge, and business acumen.

Overview

17
17
years of professional experience
1
1
Certification

Work History

PRACTICE MANAGER

OPTIMA DERMATOLOGY AND MEDICAL AESTHETICS
09.2021 - Current
  • Executed detailed financial reports for multiple service providers
  • Ensured timely approvals for patient treatments
  • Verified accuracy of documentation
  • Managed repairs and maintenance tasks efficiently
  • Processed pending patient bills
  • Optimized diagnostic processes in lab environments
  • Regularly monitored and documented inventory status
  • Streamlined daily cash flow processes
  • Developed standardized procedures for work processes
  • Processed payroll timely and accurately
  • Conducted thorough review and authorization of invoices
  • Conducted proficiency evaluations on a quarterly basis
  • Oversaw operations of CLIA-certified laboratory
  • Streamlined compliance reporting process for monthly reviews
  • Facilitated consistent feedback sessions ensuring team alignment
  • Ensured consistent use of playbooks
  • Enhanced integration of new hires into the team
  • Manage vendor-related promotions on a monthly basis
  • Facilitated monthly special events and promotions at office
  • Establishing consistent schedules for each month
  • Designed provider templates
  • Recruited clinical team professionals
  • Led reviews for practice management on a monthly basis
  • Maintained engaging internal communications
  • Increasing Net Promoter Score
  • Maintained facility systems and equipment periodically
  • Designed comprehensive business plans targeting consistent YOY improvement
  • Developed and implemented new patient registration processes to streamline workflow.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Managed vendor relationships for supplies and services related to the practice.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Created and implemented policies and procedures for effective practice management.
  • Complied with OSHA and HIPAA regulations.
  • Consulted with clinicians to develop business strategy.
  • Motivated staff by offering direction and providing constructive feedback.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Assisted with development of regulatory compliance systems.
  • Recruited, hired and trained new medical and facility staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.

TRAINING OFFICE MANAGER

ASPEN DENTAL
01.2018 - 09.2021
  • Responsible for identifying areas of improvement for 27 different locations.
  • Formulated action plans addressing role-specific performance challenges
  • Achieved over 40% improvement in collected funds within six months in 27 locations.
  • Aligned business goals for each location in cooperation with executives and providers
  • Facilitated discussions to find positive productivity impacts of each issue
  • Greater Cleveland Area
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

OFFICE MANAGER

ASPEN DENTAL
01.2016 - 01.2018
  • Responsibilities include, but are not limited to:
  • Direct office personnel encompassing scheduling, performance evaluations, recruitment and separations
  • Generated daily production summaries
  • Facilitated patient consultations
  • Ensured completion of all consultations and appointments through follow-ups
  • Consistently prepared detailed monthly business strategies
  • Facilitate client payment processing with insurers
  • Conducted audit charting
  • Managed procurement of office supplies
  • Provided training to incoming Office Managers
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.

LEAD DENTAL ASSISTANT/ CERTIFIED SECOND CONSULTANT

ASPEN DENTAL
04.2008 - 01.2016
  • Sterilization
  • Provided expert advice during consultations with patients
  • Validated coverage details with various providers
  • Streamlined clinical ordering processes
  • Provided clinical training support to newly recruited dental assistants
  • Provided chairside assistance to dentists during dental procedures.
  • Assisted with the setup of treatment rooms and sterilization of instruments.
  • Instructed patients on proper oral hygiene techniques and post-operative care.

Education

NORTH ROYALTON HIGH SCHOOL

Skills

  • Electronic Health Records
  • Policy and procedure development
  • Records Management
  • Resource Utilization
  • Workflow Management
  • Medical personnel recruitment
  • HIPAA and OSHA regulations
  • Workflow efficiency
  • Budgeting expertise
  • Staff Management
  • Employee operations
  • Policy Implementation
  • Schedule Management
  • Performance Metrics
  • Strategic Planning
  • Policy Development
  • Employee performance
  • Marketing
  • Supplies Ordering
  • Strategic business planning
  • Insurance referral facilitation

Accomplishments

  • Dental Assistant of the year 5 years in a row
  • Employee of the Year 3 years in a row
  • Company recognition on Company monthly calls 3 times

Certification

  • CPR

References

References available upon request.

Timeline

PRACTICE MANAGER

OPTIMA DERMATOLOGY AND MEDICAL AESTHETICS
09.2021 - Current

TRAINING OFFICE MANAGER

ASPEN DENTAL
01.2018 - 09.2021

OFFICE MANAGER

ASPEN DENTAL
01.2016 - 01.2018

LEAD DENTAL ASSISTANT/ CERTIFIED SECOND CONSULTANT

ASPEN DENTAL
04.2008 - 01.2016

NORTH ROYALTON HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Christine J. DaSilva