Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Jennett

Middletown,New York

Summary

Driven professional with a proven track record in hospitality services, notably at Marriott, where I developed strong customer relationships and enhanced satisfaction through effective problem-solving and guest relations. Skilled in both phone and email etiquette, my approach has consistently improved client relations and operational efficiency. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

23
23
years of professional experience

Work History

Front Desk Host

Legoland Resort
05.2021 - 10.2021
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • helped guests with checking in and checking out of hotel
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Returned lost items to their rightful owners following hotel procedures for logging, storing, and releasing found property.
  • Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
  • Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.

Guest Relations Embassador

Marriott
08.1998 - 03.2020
  • Developed strong relationships with customers through consistent follow-up and communication, fostering brand loyalty and repeat business.
  • Conducted thorough research on industry best practices and emerging trends to inform the development of innovative solutions for customers.
  • Served as a liaison between various departments within the organization, facilitating smooth communication channels that helped resolve complex issues quickly.
  • Enhanced customer satisfaction by efficiently processing and resolving service requests.
  • Supported team members in providing timely resolutions for customer inquiries, leading to improved client relations.

Education

White Plains High
White Plains, NY
06.1990

Skills

  • guest Relations
  • Hospitality services
  • Phone and Email Etiquette
  • Guest Reception
  • Customer Service
  • Problem-Solving

Timeline

Front Desk Host

Legoland Resort
05.2021 - 10.2021

Guest Relations Embassador

Marriott
08.1998 - 03.2020

White Plains High

Similar Profiles

CREATE PROFILE
Christine Jennett