Christine Jennett
Middletown,New York
Summary
Driven professional with a proven track record in hospitality services, notably at Marriott, where I developed strong customer relationships and enhanced satisfaction through effective problem-solving and guest relations. Skilled in both phone and email etiquette, my approach has consistently improved client relations and operational efficiency. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
23
23
years of professional experience
Work History
Front Desk Host
Legoland Resort
Goshen, NY
05.2021 - 10.2021
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- helped guests with checking in and checking out of hotel
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Returned lost items to their rightful owners following hotel procedures for logging, storing, and releasing found property.
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
Guest Relations Embassador
Marriott
New York, NY
08.1998 - 03.2020
- Developed strong relationships with customers through consistent follow-up and communication, fostering brand loyalty and repeat business.
- Conducted thorough research on industry best practices and emerging trends to inform the development of innovative solutions for customers.
- Served as a liaison between various departments within the organization, facilitating smooth communication channels that helped resolve complex issues quickly.
- Enhanced customer satisfaction by efficiently processing and resolving service requests.
- Supported team members in providing timely resolutions for customer inquiries, leading to improved client relations.
Education
White Plains High
White Plains, NY06.1990
Skills
- guest Relations
- Hospitality services
- Phone and Email Etiquette
- Guest Reception
- Customer Service
- Problem-Solving
Timeline
Front Desk Host
Legoland Resort
05.2021 - 10.2021
Guest Relations Embassador
Marriott
08.1998 - 03.2020
White Plains High