Christine Jennison
Salem,OR
Summary
Dynamic administrative professional with a proven track record in private industry, government and education, excelling in customer service and analytical thinking. Adept at enhancing operational efficiency and fostering team collaboration, I effectively guided students through complex processes, ensuring their academic success while maintaining meticulous records and delivering exceptional support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Worker
Marion County Public Works
Salem, OR
10.2023 - Current
- Processed incoming invoices and maintained accurate financial records.
- Utilized software to track project timelines and task assignments.
- Supported team members by preparing documents and reports.
- Responded to customer inquiries and provided information on services.
- Maintained office supplies inventory and ordered replacements as needed.
- Organized filing systems, maintained records, and updated databases.
- Managed front desk operations such as answering phones and responding to emails.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Greeted and directed visitors to the office.
- Created spreadsheets to track data points related to customer accounts.
- Ensured compliance with established policies and procedures.
- Prepared documents for meetings including agendas, minutes and presentations.
- Answered questions from coworkers regarding company policies and procedures.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
Administrative Assistant
Sand Hollow Resort
Hurricane , UT
01.2019 - 06.2023
- Managed office correspondence and ensured timely communication among staff.
- Coordinated meetings, scheduled appointments, and organized calendars for executives.
- Maintained filing systems and ensured accurate document organization and retrieval.
- Assisted with preparation of reports and presentations for management review.
- Processed incoming and outgoing mail to facilitate efficient office operations.
- Supported inventory management by ordering supplies and tracking stock levels.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Handled client inquiries and provided exceptional customer service in person and over the phone.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Secretary
County Of Orange (Government Organization)
Santa Ana, CA
10.2009 - 01.2018
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Updated contact lists on a regular basis; created new contacts as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created and updated spreadsheets to track and report data.
- Managed multiple calendars and contacts using computer software.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Processed documents and materials for dissemination to appropriate parties.
- Coordinated meeting logistics such as room reservations and catering services.
- Prepared expense reports in accordance with company policies and procedures.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Admissions Counselor
Argosy University
Ontario, CA
12.2009 - 03.2011
- Guided prospective students through admissions process and application requirements.
- Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
- Recruited and found potential students for academic programs.
- Coordinated campus visits and interviews with prospective students.
- Provided guidance and support to prospective students on the admissions process.
- Followed up with accepted applicants throughout their transition into college life.
- Researched scholarship opportunities for incoming freshmen.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Coordinated with academic departments to ensure accurate representation of programs to prospective students.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided crisis intervention to students dealing with difficult situations at school.
- Supported students with filling out college application forms.
- Conducted college tours for high school students and their families.
- Collaborated with financial aid officers to provide comprehensive information on tuition, scholarships, and financial aid options.
Academic Advisor
Argosy University
San Bernardino, CA
03.2007 - 12.2009
- Facilitated workshops on academic success strategies.
- Advised students on academic programs and course selection.
- Collaborated with faculty to address student concerns and needs.
- Maintained accurate student records and tracking systems.
- Implemented retention initiatives to enhance student engagement.
- Guided students through degree requirements and graduation processes.
- Guided students in setting goals and achieving educational objectives.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Collaborated with probationary students to implement academic plans, leading to higher GPAs and retention.
- Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
- Monitored student attendance and grades in database to verify retention and progression.
- Evaluated transfer credits from other institutions and determined how they would apply towards a degree program.
- Coordinated registration procedures at the beginning of each semester, ensuring that all paperwork was completed accurately.
- Reviewed and interpreted placement and other standardized test scores.
- Provided counseling services related to personal issues which may be impacting a student's academic performance.
- Assisted in the development and implementation of orientation programs for new students.
- Utilized academic advising technologies to manage student appointments and records.
- Facilitated orientation sessions for new students to introduce academic resources.
- Conducted academic success follow-up meetings with students to adjust plans as necessary.
- Interpreted and explained university policies and procedures to students.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Monitored student performance and provided guidance for improvement where needed.
- Created individualized academic plans for each student to help them reach their educational goals.
- Advised students on course selection, pathways and career options.
- Supported students in petition processes for academic exceptions or appeals.
- Collaborated with faculty to address students' academic concerns.
- Evaluated transfer credits and advised students on credit applicability to degree programs.
- Maintained confidential student records and updated advising notes.
- Held regular office hours to provide one-on-one support for students who needed additional assistance with their studies.
- Monitored student academic progress and provided interventions to support success.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Education
MBA - Business Administration
Argosy University
Orange, CA08-2017
Bachelor of Science - Business Management
University of Phoenix
Ontario, CA11-2003
Skills
- Analytical and critical thinking
- Attention to detail
- Active listening
- Customer service
- Time management
- Team collaboration
- Interpersonal skills
Certification
- EDMC University Development
- Registrar's Virtual Academy
- California State Real Estate License
Affiliations
- American Cancer Society ELT Leadership Team
Timeline
Office Worker
Marion County Public Works
10.2023 - Current
Administrative Assistant
Sand Hollow Resort
01.2019 - 06.2023
Admissions Counselor
Argosy University
12.2009 - 03.2011
Secretary
County Of Orange (Government Organization)
10.2009 - 01.2018
Academic Advisor
Argosy University
03.2007 - 12.2009
MBA - Business Administration
Argosy University
Bachelor of Science - Business Management
University of Phoenix
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