CHRISTINE J JEFFRIES
Eastampton,NJ
Summary
Knowledgeable Business Analyst with solid background in delivering tailored solutions for complex business challenges. Proven track record of optimizing processes and implementing effective strategies that align with client needs. Demonstrated skill in problem-solving and clear communication to ensure successful project execution.
Overview
7
7
years of professional experience
Work History
Digital Solutions Consultant
Capital Blue Cross
07.2021 - 06.2024
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 90%.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Defined and described logistics of proposed projects to customers.
- Created detailed documentation for each project, ensuring seamless handover to support teams upon completion.
- Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
- Developed comprehensive strategies for clients, resulting in improved business processes and increased efficiency.
- Recommended new products and services to customers.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Developed and maintained data warehouses and data marts to support business operations.
- Developed and implemented data governance policies and procedures.
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Implemented ITIL best practices to optimize service delivery and drive continuous process improvement initiatives.
- Gathered, reviewed and reported on findings.
- Collected, defined and analyzed business requirements.
Business Analyst
United Health Group
10.2020 - 01.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and the desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Increased resource efficiency by 10% by analyzing detailed business requirements.
- Facilitated workshops for stakeholders to gather requirements, ensuring project enhancements align with business objectives.
- Collaborated with IT to develop business intelligence tools, enhancing the quality of data-driven decision-making.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created data models to support decision-making processes.
- Deployed predictive analytics models to forecast future trends.
- Developed data mining algorithms to identify and classify patterns in data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Business Analyst
Comcast Headquarters
07.2019 - 05.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and the desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Increased resource efficiency by analyzing detailed business requirements.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with IT to develop business intelligence tools, enhancing the quality of data-driven decision-making.
- Collaborated with stakeholders to identify business needs and data sources.
- Deployed predictive analytics models to forecast future trends of our sprints to improve productivity by 15%.
- Developed data mining algorithms to identify and classify patterns in data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Business Analyst
Best Buy Corporate
12.2017 - 07.2019
- Served as Subject Matter Expert (SME) and created and prioritized content within an enterprise-wide system to meet business requirements.
- Performed gap analysis between existing systems or processes and the desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand and translate business needs into requirements and project scope.
- Supported software development projects by defining precise requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by 20% by analyzing detailed business requirements to create a long-lasting result for business and end users.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Collaborated with IT to develop business intelligence tools, enhancing the quality of data-driven decision-making to bring a comprehensive solution for clients and end users.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Led cross-functional teams in developing a new customer relationship management system, improving client satisfaction and engagement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Developed and implemented data governance policies and procedures.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impact projects.
Education
Bachelor's Degree - Computer Information Systems - Database Management
DeVry University
Philadelphia, PA12-2020
Skills
- Business Process Optimization
- Strategic Planning & Execution
- Advanced Data Analysis (Power BI, Excel Data, Tableau, SQL)
- Proficient in request platform (Service Now, Jira, Confluence)
- On-Demand Computing (API, AWS)
- UAT testing
- Stakeholder Management
- User Experience Design
- Agile Scrum/ Waterfall Methodology
- Project Management
- Technical Documentation
- SQL & Database Management
- Salesforce Marketing Cloud
- SDLC
- Pre and Postproduction Documentation
- Microsoft suite
Websites
Timeline
Digital Solutions Consultant
Capital Blue Cross
07.2021 - 06.2024
Business Analyst
United Health Group
10.2020 - 01.2021
Business Analyst
Comcast Headquarters
07.2019 - 05.2020
Business Analyst
Best Buy Corporate
12.2017 - 07.2019
Bachelor's Degree - Computer Information Systems - Database Management
DeVry University
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