CHRISTINE JOHNSON
Talent Leader /Management
Citrus Springs,Fl
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Store Manager
Bealls
The Villages, FL
07.2019 - Current
- Elevated Guest Experience from 89 to 96 Legendary YTD
- Improved and exceeded both MR and PLCC goals YOY
- 2.5-million-dollar shoe department / top 5 stores in company
- 22% Pen rate
- Hired and developed a Legendary team
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Store Manager
Michael, Art and Crafts
Manhattan, NY
11.2017 - 06.2019
- Managed the overall operations of a 14-million-dollar store in Manhattan.
- Directed and managed store executions strategies to achieve gross margin goals
- Operated the Flagship Manhattan location and supervise 100 plus team members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager/DMIT
CVS NYC
Manhattan, NY
01.2015 - 11.2017
- Managed the overall operations of an 8-million-dollar store.
- Backup Training Store Manager for 13 Stores in a District in Manhattan
- Store Manager in Training Coach
- Advisor to Beauty Consultants and Managers in 13 Stores
- Part of Foundations Future Leaders program to become a DM. Directing 2 other locations in a DM capacity.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
General Manager
Staples
Vero Beach, FL
04.2005 - 11.2015
- Managed the overall operation of a 7–10-million-dollar location
- Executed processes for developing and driving a stable sales culture
- Facilitated the training and development of all Managers and staff
- Implementation of visual merchandising standards throughout the store
- Maintain exceptional customer service standards
- Managed a million dollar copy center delivering 20% of overall store sales. Only million dollar copy center in Florida.
Owner
Forget me Not Cards and Gifts
Smithtown, NY
01.2004 - 01.2005
- Owned and operated my own business
Store Manager
Bed Bath and Beyond
Lake Grove, NY
06.2003 - 01.2004
- Managed the overall operation of a 20-million-dollar location
- Coordinated the ordering of all merchandise within the store
- Facilitated the training and development of a staff of 60
- Implemented visual merchandising standards throughout the store
- Maintained exceptional customer service standards
- Participated in a Fast Track Management program and was promoted within 4 months to Store Manager
Store Manager
HomeGoods
Port Jefferson, NY
01.2001 - 01.2003
- Oversaw the overall operation of a 10.5-million-dollar location
- Responsible for the training and development of a staff of 50
- Implemented visual merchandising standards throughout the store
- Executed exceptional customer service standards
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
Regional Manager / District Manager
Family Game
Broomall, PA
01.1997 - 01.2001
- Rooms / Halloween Adventure Northeast Territory
- Region covered territory from NJ to ME
- Supervised 120 locations to enforce high-quality standards of operation.
- Hired and led 6-8 district managers for seasonal organization.
- Built positive and productive relationships with store and field leadership.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
District Manager
Buck a Book
Boston, Ma
01.1994 - 01.1997
- Directed 6 stores in downtown Boston
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Modeled best practices for sales and customer service.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Held bi- weekly meetings with store managers to identify techniques to overcome sales obstacles.
- Developed 5 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
Education
Certification - Graphic Design
Hendriks Institute
Lake Grove, NYSkills
- Exceptional leadership and communication skills
- Highly experienced Store Operations Executive
- Successfully analyze critical business requirements
- Proven ability to successfully lead a diverse staff
- Strong strategic planning
- Successful in both start-up and turnaround
- Adaptability and Flexibility
- Staff Assignments
- Problem Anticipation and Resolution
- Motivational Leadership
- Management Training
- Verbal and Written Communication
Accomplishments
- Awarded " Store Manager of the Year at Bealls in 2022
- Awarded "Ship Building" award at Staples 2X for the Region out of 109 stores
- Million Dollar Copy Center Club / Only team in Florida to achieve
- Awarded "The White Glove Award" at Home Goods for overall store standards
Timeline
Store Manager
Bealls
07.2019 - Current
Store Manager
Michael, Art and Crafts
11.2017 - 06.2019
Store Manager/DMIT
CVS NYC
01.2015 - 11.2017
General Manager
Staples
04.2005 - 11.2015
Owner
Forget me Not Cards and Gifts
01.2004 - 01.2005
Store Manager
Bed Bath and Beyond
06.2003 - 01.2004
Store Manager
HomeGoods
01.2001 - 01.2003
Regional Manager / District Manager
Family Game
01.1997 - 01.2001
District Manager
Buck a Book
01.1994 - 01.1997
Certification - Graphic Design
Hendriks Institute
Similar Profiles
Melissa RichardsMelissa Richards
Sales Associate at BeallsSales Associate at Bealls
Tiffany BaerTiffany Baer
Lead Supervisor at BeallsLead Supervisor at Bealls
Aria RojasAria Rojas
Retail Supervisor at BeallsRetail Supervisor at Bealls
Jennifer NoelkeJennifer Noelke
Supervisor at BeallsSupervisor at Bealls
Patricia DoddsPatricia Dodds
Re-Entry Coordinator at CenturionRe-Entry Coordinator at Centurion