Christine Johnson
Coon Rapids,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Research/Special Services Associate
Indecomm Global Services
11.2021 - Current
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Converted documents from one application to another.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Worked with internal team members to remedy issues with preemptive solutions.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Identified areas of weakness and recommended or implemented process improvements.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Utilized AdobePro to scan and clean up project documents.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Calculated adjustments, premiums and refunds.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Supervisor/Receptionist Clerk
Indecomm Global Services
12.1998 - 11.2021
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06.1990
Skills
- Performance Improvement
- Customer Loyalty
- Process Research
- Document Organization
- Information Updates
- Client Relationships
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
Timeline
Research/Special Services Associate
Indecomm Global Services
11.2021 - Current
Supervisor/Receptionist Clerk
Indecomm Global Services
12.1998 - 11.2021
High School Diploma -
Coon Rapids High School
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