Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Teacher

Christine Johnson

Tacoma,WA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

41
41
years of professional experience

Work History

Customer Service Associate

Walgreens
Tacoma, WA
08.2024 - Current
  • Handled cash accurately during each shift.
  • Kept up-to-date on new products available in the store.
  • Assisted other departments when needed during busy periods.
  • Provided training for new employees when needed.
  • Stocked shelves, displays, and coolers with products.
  • Managed returns and exchanges in accordance with company policies and procedures.
  • Ensured all areas of the store were clean and organized at all times.
  • Addressed customer complaints in a timely manner while maintaining a professional attitude.
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Promoted special offers and discounts throughout the store.
  • Maintained accurate records of transactions for inventory purposes.
  • Received incoming shipments from vendors and verified contents against invoices.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Verified age for alcohol purchases according to state regulations.
  • Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
  • Operated cash register accurately and efficiently while maintaining proper cash control procedures.
  • Processed payments using cash registers and credit card machines.
  • Provided excellent customer service by listening to customer needs and responding accordingly.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.

Senior Beauty Advisor

Walgreens
Tacoma, WA
05.2004 - 08.2014
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Created detailed reports on sales performance and customer feedback.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Ensured that all displays were neat and organized at all times.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Managed inventory levels by monitoring stock levels regularly.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Finalized purchases and processed payments.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted regular training sessions with team members to ensure compliance with company policies and procedures.
  • Reviewed monthly financial statements to identify areas of improvement within the department.
  • Communicated regularly with corporate headquarters regarding store operations and performance.
  • Operated cash register, credit card machine and computer.

Foreclosure Specialist

Rainier Mortgage & Invest
Federal Way, WA
01.1984 - 04.1986
  • Managed communication between clients, borrowers, attorneys and courts regarding foreclosure matters.
  • Maintained records of all foreclosure activities in a database system.
  • Audited files prior to submitting them to trustees for sale preparation or auction.
  • Negotiated loan modifications with borrowers to avoid costly foreclosure proceedings.
  • Monitored status of foreclosures through the entire process until completion.
  • Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.
  • Analyzed legal documents such as deeds of trust, mortgages, assignments and other relevant paperwork.
  • Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
  • Created reports outlining forecasted timelines for each phase of the foreclosure process.
  • Tracked progress of active foreclosures using software programs designed specifically for this purpose.
  • Created audit invoices for formulation of legal bills within required timeframe.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Monitored loans and accounts payable to confirm payments are current.

Education

High School Diploma -

Decatur High School
Federal Way, WA
05-1983

Skills

  • Conflict resolution techniques
  • Financial Services
  • Document Verification
  • Data Validation
  • Foreclosures and Liquidations
  • Data Acquisition
  • Calendar Management
  • Legal bills examination
  • Document Preparation
  • Customer Service
  • Customer Complaint Resolution
  • Account Management
  • POS System Operation
  • Positive and professional
  • Cash Management
  • Telephone management

Affiliations

  • I enjoy gardening, cooking and am family oriented. I believe in old school work ethics and dedicating myself to being at work ever day and being on time.

Timeline

Customer Service Associate

Walgreens
08.2024 - Current

Senior Beauty Advisor

Walgreens
05.2004 - 08.2014

Foreclosure Specialist

Rainier Mortgage & Invest
01.1984 - 04.1986

High School Diploma -

Decatur High School

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Christine Johnson