Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Christine Johnston

Christine Johnston

Jasper,GA

Summary

I would be a great asset to your company because I know how to make a customer feel very important and that their needs are met. I am a very quick learner.

I am also good at bringing at team together and work together to bring sales up.

I know the importance of following a companies policies and making sure others understand the policies as well.


Professionally interacted with customers to promote 90% customer service ratings.

Reliable employee seeking management position. Offering excellent communication and good judgment.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Canton, GA
03.2022 - 08.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Store Manager

Randy's Corner Store
Houston, TX
05.2013 - 10.2015
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Education

Diploma -

College Park High School
Pleasant Hill, CA
05.1993

Skills

  • Microsoft Excel
  • Google Analytics
  • Adobe Systems Adobe Creative Cloud
  • Pricing and Markdowns
  • Focus and Follow-Through
  • Microsoft Windows
  • Adobe Systems Adobe Acrobat
  • Problem Anticipation and Resolution
  • Time Management
  • Google Drive
  • Assignment Delegation
  • Records Organization and Management
  • Management Team-Building
  • Sales Activities
  • Originality and Creativity
  • Inventory Control
  • Work Planning and Prioritization
  • Accounting Techniques
  • POS Systems
  • Sales Tracking
  • Hiring and Training
  • Performance Monitoring and Evaluation
  • Retail Operations
  • Store Opening and Closing

Timeline

Assistant Store Manager

Family Dollar
03.2022 - 08.2022

Store Manager

Randy's Corner Store
05.2013 - 10.2015

Diploma -

College Park High School

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Christine Johnston