Christine Johnston
Shawnee
Summary
Action-driven professional with a strong clinical background and expertise in medical terminology. Proven ability to enhance workflow efficiency and develop impactful training materials, contributing to improved team performance.
Overview
19
19
years of professional experience
Work History
Auth Dept/Mgr/Benefits Coordinator/Funding Specialist
Ashbury Medial Supply/National Seating & Mobility
10.2009 - Current
- Manages transactions cycle time from ready to process to final funding approval, making certain that all necessary steps are taken to the appropriate order ensuring timeliness of precess and quality of funding approval
- Verifies client benefits and coverage and coordinates benefit information while keeping the client updated throughout the process when applicable
- Gathers and reviews documentation for funding package, including but not limited to; proper prescriptions, letter of medial necessity (LMN) RTS evaluation information, price lists, forms (AOB, ABN, rent or purchase letter.
- Communicates regularly with physicians, therapist, RTS's, ATP's, key account manager, general manager, finding & funding specialist, regional area directior, billing supervisor,
- Managed daily operations to ensure optimal workflow and efficiency within department.
- Developed training materials for staff to enhance performance and compliance with company standards.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Assisted in strategic planning sessions to align departmental goals with organizational objectives.
- Communicat regularly with physicians, therapists, RTS's,
- Led team meetings to discuss operational challenges and develop actionable solutions collaboratively.
- Commicates regularly with physicans, therapist, RTS's, key account manager, customer service rep, general manager, lead finding specialist, regional area director, billing superviisor, billing area supervisor, billing area manager, VP billing and compliance department.
PT Coordinator
The Sleep Center of NW
07.2007 - 12.2008
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed communication between patients and healthcare providers to ensure seamless information flow.
- Assisted in developing educational materials for patient engagement on sleep health topics.
- Organized and maintained electronic medical records to support accurate data retrieval and compliance.
- Collaborated with multidisciplinary teams to facilitate effective patient care plans and interventions.
Education
GED -
OCC
OKC, OK05-2003
Skills
- Patient relations/customer service
- Medical & insurance terminology
- Strong clinical background
- Team leadership
- Action & results driven
- Problem-solving
- Decision-making
- Goals and performance
- Flexible schedule
- Work planning and organization
- Personnel training and development
- Order processing
- Conflict de-escalation
- Highly adaptable to changing environments
- Medical Billing/Coding & Equipment BIlling
- Highly experience in resolving
- Able to work efficiently in remote environment
- Experience with Microsoft Office Suite
- Complex problem solver
Languages
English
Full Professional
Timeline
Auth Dept/Mgr/Benefits Coordinator/Funding Specialist
Ashbury Medial Supply/National Seating & Mobility
10.2009 - Current
PT Coordinator
The Sleep Center of NW
07.2007 - 12.2008
GED -
OCC