Christine Jones
Rockville,MD
Summary
Compassionate Licensed Family Childcare Provider known for high productivity and efficient task completion. Skilled in creating stimulating and educational environments, managing schedules, and nurturing children's developmental needs. Specializing in early childhood education strategies, safety protocols, and effective communication. Excel at patience, empathy, and adaptability to meet diverse family needs and foster positive learning atmospheres.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Licensed Family Childcare Provider
Self-employeed
Rockville, MD
11.2006 - Current
- Maintained safe, clean and organized environment for children to learn and play in.
- Provided nurturing care to infants and toddlers, ensuring their safety and well-being at all times.
- Organized educational activities such as art projects, music, storytime, outdoor play and field trips for preschoolers.
- Developed age-appropriate activities that promote physical, social, emotional and cognitive development of young children.
- Assisted with the preparation of nutritious meals and snacks for children according to their dietary needs.
- Ensured compliance with state licensing standards by creating lesson plans and maintaining accurate records of attendance.
- Created positive relationships with parents through open communication about their child's daily activities.
- Established positive behavior management techniques to encourage appropriate behavior from children.
- Supervised up to 10 children at a time while providing individual attention when needed.
Insurance Customer Service Representative
Statland and Katz
Silver Spring, MD
05.2006 - 11.2006
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
Administrative Assistant
Leisure World Of Maryland
Silver Spring, MD
03.2006 - 05.2006
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Insurance Agent
Charles P. Phelan Insurance, Inc.
Silver Spring, MD
05.2004 - 03.2006
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Office Supervisor
TruGreen LandCare
Ashton, MD
06.2001 - 03.2004
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Ensured compliance with safety regulations within the workplace environment.
- Conducted regular performance evaluations for staff members.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Created purchase orders to replenish stock items when necessary.
- Organized corporate events such as conferences, seminars or workshops.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Assisted with recruitment processes including interviewing potential candidates.
- Resolved customer complaints regarding products or services offered by the company.
- Coordinated employee training programs related to productivity improvement initiatives.
Insurance Agent
Statland and Katz
Silver Spring, MD
05.1999 - 06.2001
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Insurance Agent
Charles P. Phelan Insurance, Inc.
Silver Spring, MD
01.1994 - 05.1999
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Education
High School Diploma -
University of Nebraska At Omaha
Omaha, NE05-1991
Early Childhood Education
Montgomery College
Rockville, MDSkills
- Activity Supervision
- Positive Reinforcement
- Creative learning strategies
- Child development expertise
- Language development
- Lesson Plan Implementation
Certification
Licensed Family CHildCare Provider
LIcensed Insurance Agent
Timeline
Licensed Family Childcare Provider
Self-employeed
11.2006 - Current
Insurance Customer Service Representative
Statland and Katz
05.2006 - 11.2006
Administrative Assistant
Leisure World Of Maryland
03.2006 - 05.2006
Insurance Agent
Charles P. Phelan Insurance, Inc.
05.2004 - 03.2006
Office Supervisor
TruGreen LandCare
06.2001 - 03.2004
Insurance Agent
Statland and Katz
05.1999 - 06.2001
Insurance Agent
Charles P. Phelan Insurance, Inc.
01.1994 - 05.1999
High School Diploma -
University of Nebraska At Omaha
Early Childhood Education
Montgomery College
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