Christine Joy
Missouri Valley,IA
Summary
Proven leader in customer service and project management, excelling in critical thinking and computer proficiency. At Lincoln Financial Group, spearheaded complex implementations, enhancing operational efficiency. Renowned for exceptional customer service and problem-solving abilities, consistently achieving positive outcomes and fostering client loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Missouri Valley Insurance/Hoffman Agency
06.2014 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
New Business Implementation Manager
Lincoln Financial Group
05.2011 - 04.2014
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
- Successfully completing complex implementations on time and within budget constraints.
Skills
- Exceptional Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Certification
HIAA- Group Health & Life Insurance
FLMI- Life Insurance
Personal Lines Insurance License
Timeline
Customer Service Representative
Missouri Valley Insurance/Hoffman Agency
06.2014 - 09.2022
New Business Implementation Manager
Lincoln Financial Group
05.2011 - 04.2014
HIAA- Group Health & Life Insurance
FLMI- Life Insurance
Personal Lines Insurance License
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