Christine Joy L. Manzano
Edmonds,WA
Summary
Diligent Caregiver with strong background in patient care and support. Assisted in daily activities and medical needs, ensuring comfort and safety. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Manor Adult Family Home
09.2021 - 11.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported rehabilitation exercises under supervision, promoting patient mobility.
- Maintained cleanliness and organization of patient areas to ensure safety.
- Documented patient care accurately in electronic health records system.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Sales Associate
Sniper Trading
05.2019 - 09.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Sales Associate
Zara
12.2013 - 04.2019
- Trainer (Buddy Program) – training the new Part Timers on their responsibilities and proving all the information needed about Zara.
- Team Leader (Fitting Room) – responsible in handling and setting policies, rules and regulations inside the Fitting Room.
- Greeting customers, responding to questions, improving engagement with merchandise and providing exceptional customer service.
- Achieving established goals
- Directing customers merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Cross selling and up selling products to increase purchase amount.
Cashier
Pull and Bear Bahrain
12.2013 - 06.2016
- Maintain the cleanliness and tidiness of the cash. Prepare cash money, electronic cards slips.
- Submit documents in compliance with company policies and security standards.
- Up-sell and cross-sell products and services.
- Ensure cash policies and procedures are applied duly and accurately.
- Handle alteration, laundry and reservations requests.
- Check alteration, reservation items at shop opening to ensure their conformity to the set procedures.
- Perform accurate transfer in/out of items.
- Assist in ensuring a smooth and efficient receiving process of items/shippments
Barista / Waitress
Starbucks Coffee Bahrain
06.2013 - 12.2013
- Preparing to open the store
- Taking orders and ringing up payment
- Grinding coffee beans
- Preparing and serving food and snacks
- Cleaning work areas, coffee machines and equipment
- Creating stock displays
- Keeping track of inventory and place new orders
- Preparing the store to close.
Training Specialist – Financial Account
SPI Global / e-PLDT Ventus
06.2011 - 03.2012
- Facilitates Training Program:
- Technical and Basic Soft Skills Training
- Makes necessary preparations prior to training program:
- Training materials
- New hire modules
- Corresponds with and generates reports for the group (internal and/or external clients).
- Conducts buddy-up sessions, coaching, call monitoring with Agents to identify possible opportunities and improvement need.
- Coordinates with the Quality Assurance Group for performance results to link productivity with technical training needs and requests for Quality Assurance sessions/orientations.
- Provides floor support in relation to Product to answer Product and process questions, issues, and concerns regarding client calls and escalated calls.
- Creates various questions for exams to provide analysis of results and timely updates on Agents progress.
ADHOC Quality Assurance Specialist
SPI Global / e-PLDT Ventus
04.2010 - 2011
- Evaluating agent’s calls to maintain good quality of service and to make sure that the processes are calibrated with our clients.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to internal support groups as needed.
- Coordinates and facilitates call calibration session to call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
Assistant Team Leader / Customer Service Representative
SPI Global / e-PLDT Ventus
08.2008 - 2010
- Assist Team Leader for training new agent
- Taking escalation call for solving customers problems.
- Motivating team members and assessing their performance and evaluation
Reservation and Ticketing Officer and Passenger Service Agent
Inter Island Airlines (MANILA DOMESTIC AIRPORT)
03.2005 - 12.2007
- Makes and confirms reservation for passengers on their desired schedule
- Input the requested flight by customer in “IN House System”
- Telephones customer, advise of changes in flight plan or to cancel confirm reservation
- Maintain advance or current inventory of available passenger space on flights
Education
BS - Tourism Management
Philippine Women’s University
Taft Ave., Manila01.2005
High School -
University Of Perpetual Help Rizal-Molino Campus
Cavite, Philippines01.2002
Elementary -
New Jerusalem School
Quezon City, Philippines01.1998
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Customer service
- Adaptability and flexibility
- Customer focus
Certification
- Licensed Home Care Aide - 04/30/2026
Timeline
Health Care Assistant
Manor Adult Family Home
09.2021 - 11.2025
Sales Associate
Sniper Trading
05.2019 - 09.2021
Sales Associate
Zara
12.2013 - 04.2019
Cashier
Pull and Bear Bahrain
12.2013 - 06.2016
Barista / Waitress
Starbucks Coffee Bahrain
06.2013 - 12.2013
Training Specialist – Financial Account
SPI Global / e-PLDT Ventus
06.2011 - 03.2012
ADHOC Quality Assurance Specialist
SPI Global / e-PLDT Ventus
04.2010 - 2011
Assistant Team Leader / Customer Service Representative
SPI Global / e-PLDT Ventus
08.2008 - 2010
Reservation and Ticketing Officer and Passenger Service Agent
Inter Island Airlines (MANILA DOMESTIC AIRPORT)
03.2005 - 12.2007
BS - Tourism Management
Philippine Women’s University
High School -
University Of Perpetual Help Rizal-Molino Campus
Elementary -
New Jerusalem School
Personal Information
- ID Type: CPR
- ID Number: 850463858
Additional Trainings
- Exceptional Customer Service.
- Basic Accounting and Finance.
- LP essential training
- Fashion & Product Knowledge.
International Tour
- Malaysia and Singapore Educational Tour
- ABACUS Functionalities for Tourism Student
- Passed the exam with an average of 86.30% - November 2004
- WG&A Apprenticeship-By-Experience (School On Board Learning Program)
- Seminar/Workshop and Practicum Immersion
- Onboard Super Ferry 15 and 16
- Manila-Cebu Tour - September 2004
- Symposium on Tourism Marketing in Times of Crisis
- AIT Seminar Room University of the Philippines - February 2005
- Historico-Cultura Tour
- Bulacan and Subic - April 2004
- Eco-Tourism Immersion
- Knowing Taal Volcano December 2003
- Basic First Aid (National Service Training Program)
- Philippine Women’s University November-December 2002