Christine Juancho
Isleta Pueblo,NM
Summary
SFSP Compliance Officer with over 19 years’ experience in oversight of USDA Federal Regulations and State Policies. Detail-oriented and dedicated to improving policies and procedures in all program business. Hardworking and driven with quality-focused and proactive approach. Detailed critical thinker efficiently able to organize vast amounts of data. Experienced at performing administrative reviews, conducting investigative reporting, and transcribing information. Years of experience at problem-solving and proficient in field examinations. Organized and dependable at managing multiple priorities and willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ensuring that all business interactions are held with the highest level of customer service. Experience knowledge in use of all office equipment including extensive knowledge of office applications such as Microsoft Office, PowerPoint, Excel, Word, Epics and Sanswrite.
Overview
19
19
years of professional experience
Work History
Food Program Compliance Officer
State Of New Mexico-ECECD-Family Nutrition Bureau
07.2021 - Current
- Currently leading 50% of SFSP Administrative Reviews
- Facilitates SFSP program outreach to potential new organizations for program participation
- Ensures accuracy on all required documents, files, transcripts, and other records to assess compliance and potential risk
- Manages compliance efforts, reporting and audits
- Manages updates for SFSP website
- Maintains effective working relationships with regulatory authorities and sponsors
- Helped develop and delivered training programs to inform new and current sponsors about compliance issues
- Verified consistency in quality planning, quality control, quality insurance and quality improvement
- Investigated potential compliance violations and reported findings to senior management
- Executed Federal and State Regulations, policies, and procedures and food safety strategies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Childcare Specialist
State Of New Mexico-ECECD-Early Childcare Services
09.2013 - 06.2021
- Oversight for Registered Homes in Central Region of New Mexico to ensure compliance with the applicable State and Federal Regulations to support and protect the Health, Safety, and development of the children
- Inspected and monitored 300+ childcare homes and facilities for compliance
- Reviewed and investigated complaints of registered homes as well as maintained childcare providers' information within the agency database
- Information including, but not limited to, accurate documentation of licenses which has a direct effect on provider payment amounts for childcare assistance recipients; complaints and incidents; and any other documentation related to licensed childcare providers
- Worked one on one with private investigators and state police for childcare complaints and investigations
- Provided consultation, training and technical assistance for childcare providers, staff, agencies, and the public.
Registered Home Monitor
Choices For Families, Inc.
05.2005 - 08.2013
- Oversight for providers that wanted to register to become a childcare home
- Conducted monthly menu review for over 400+ child care home providers of CACFP requirements who receive federal reimbursement
- Conducted mandatory trainings for childcare home providers including attending mandatory trainings for the State of New Mexico- Family Nutrition Bureau-CACFP requirements
- Worked with the State of New Mexico to complete required background check on potential childcare providers and their household members
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Performed wide-ranging administrative, financial, and service-related functions
- Completed monthly documentation check required for reimbursement for registered childcare providers
- High caseload management
- Extensive travel throughout the state to conduct Health and Safety checks on registered homes with timely deadlines
- Assisted with resources needed for families with children for child growth, nutritional and developmental needs.
Education
Associate of Science - Criminal Justice
University of New Mexico
Albuquerque, NM05.2002
High School Diploma -
Albuquerque High School
Albuquerque, NM05.1988
Skills
- Implementing State and Federal Regulations and Policy
- Compliance Reviews and Reporting
- Procedures Compliance
- Regulation Enforcement
- Reporting Requirements
- Investigation Skills
- Corrective Action Planning
- Proficient writing skills
- Regulatory and Compliance Understanding
- Privacy and Confidentiality
- Field Inspections
- Information Verification
- Program Evaluation
- Time management abilities
Timeline
Food Program Compliance Officer
State Of New Mexico-ECECD-Family Nutrition Bureau
07.2021 - Current
Childcare Specialist
State Of New Mexico-ECECD-Early Childcare Services
09.2013 - 06.2021
Registered Home Monitor
Choices For Families, Inc.
05.2005 - 08.2013
Associate of Science - Criminal Justice
University of New Mexico
High School Diploma -
Albuquerque High School
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