Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Kamenski-Metcalf

Orangeburg,SC

Overview

22
22
years of professional experience
1
1
Certification

Work History

Patient Care Certified Nursing Assistant

Emerson Hospital
05.2021 - Current
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of 25+ patients.

Customer Service Manager

Walmart
10.2000 - 02.2022
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected customer concerns to promote company loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Certified Nursing Assistant

Apple Valley Center
05.2020 - 05.2021
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of 20+ residents under long-term care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Administrative Secretary

Hood Distribution
03.2017 - 05.2019
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Screened visitors and issued badges to maintain safety and security.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Responded to inquiries from callers seeking information.
  • Identified communication channels to set roadmap to distribute information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Conducted research to assist with routine tasks and special projects.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Offered technical support and troubleshot issues to enhance office productivity.

Receptionist

DAmbrosio Eye Care
07.2018 - 03.2019
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Hospital Clerk

Nashoba Valley Medical Center
03.2003 - 03.2008
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Worked with electronic health records software and database systems.
  • Operated copiers, scanners, fax machines and credit card machines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Contacted insurance companies to verify eligibility.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and directed incoming faxes, travel tickets and deliveries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and directed to different building areas.
  • Prepared and processed patient referrals and transfer requests.

Education

High School Diploma -

Oakmont Regional High School
Ashburnham, MA
05.1995

Skills

  • Home Health Care Expertise
  • Activities of Daily Living (ADLs)
  • Medication Administration
  • Behavior Redirection
  • Supporting Daily Living Needs
  • Patient Care and Monitoring
  • Patient Needs Assessment
  • Nursing Staff Support
  • Nursing Care Plans
  • Mental Health Care
  • Ambulatory Care
  • Patient-Centered Standards
  • Acute Respiratory Distress Syndrome
  • Information Intake
  • Ongoing Assessments
  • Nail Care
  • Mobility Support
  • Patient Observation
  • Hourly Rounding
  • Proper Equipment Transportation
  • Oral Hygiene
  • Status Updates
  • Temperature Assessments
  • Patient Admission
  • Patient Health Information Access
  • Medication Side Effect Knowledge
  • Medical Histories and Vital Statistics
  • Pressure Wound Treatment
  • Emotional Intelligence
  • Family Communication
  • Blood Sugar Monitoring
  • Monitor Vitals
  • Patient Safety Management
  • Room Cleaning and Restocking
  • Monitoring Fluids
  • Empathy and Compassionate Care
  • Electronic Recordkeeping
  • Infection Control Procedures
  • Calm Under Stress
  • Symptom Documentation
  • Health Insurance Verification
  • Nutrition and Diet
  • Quality Patient Care
  • Restock Shelves

Certification

  • CNA - Certified Nursing Assistant
  • NCPCT - Patient Care Technician

Timeline

Patient Care Certified Nursing Assistant

Emerson Hospital
05.2021 - Current

Certified Nursing Assistant

Apple Valley Center
05.2020 - 05.2021

Receptionist

DAmbrosio Eye Care
07.2018 - 03.2019

Administrative Secretary

Hood Distribution
03.2017 - 05.2019

Hospital Clerk

Nashoba Valley Medical Center
03.2003 - 03.2008

Customer Service Manager

Walmart
10.2000 - 02.2022

High School Diploma -

Oakmont Regional High School

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Christine Kamenski-Metcalf