Christine Kamenski-Metcalf
Orangeburg,SC
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Certified Nursing Assistant
Emerson Hospital
Concord, Ma
05.2021 - Current
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered high-quality care to [Type] patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 25+ patients.
Customer Service Manager
Walmart
Lunenburg, MA
10.2000 - 02.2022
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Certified Nursing Assistant
Apple Valley Center
Ayer, MA
05.2020 - 05.2021
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 20+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Administrative Secretary
Hood Distribution
Ayer, MA
03.2017 - 05.2019
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Screened visitors and issued badges to maintain safety and security.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Responded to inquiries from callers seeking information.
- Identified communication channels to set roadmap to distribute information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted research to assist with routine tasks and special projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Offered technical support and troubleshot issues to enhance office productivity.
Receptionist
DAmbrosio Eye Care
Lancaster, MA
07.2018 - 03.2019
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected [Type] payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Hospital Clerk
Nashoba Valley Medical Center
Ayer, MA
03.2003 - 03.2008
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Worked with electronic health records software and database systems.
- Operated copiers, scanners, fax machines and credit card machines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Contacted insurance companies to verify eligibility.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and directed incoming faxes, travel tickets and deliveries.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and directed to different building areas.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Oakmont Regional High School
Ashburnham, MA05.1995
Skills
- Home Health Care Expertise
- Activities of Daily Living (ADLs)
- Medication Administration
- Behavior Redirection
- Supporting Daily Living Needs
- Patient Care and Monitoring
- Patient Needs Assessment
- Nursing Staff Support
- Nursing Care Plans
- Mental Health Care
- Ambulatory Care
- Patient-Centered Standards
- Acute Respiratory Distress Syndrome
- Information Intake
- Ongoing Assessments
- Nail Care
- Mobility Support
- Patient Observation
- Hourly Rounding
- Proper Equipment Transportation
- Oral Hygiene
- Status Updates
- Temperature Assessments
- Patient Admission
- Patient Health Information Access
- Medication Side Effect Knowledge
- Medical Histories and Vital Statistics
- Pressure Wound Treatment
- Emotional Intelligence
- Family Communication
- Blood Sugar Monitoring
- Monitor Vitals
- Patient Safety Management
- Room Cleaning and Restocking
- Monitoring Fluids
- Empathy and Compassionate Care
- Electronic Recordkeeping
- Infection Control Procedures
- Calm Under Stress
- Symptom Documentation
- Health Insurance Verification
- Nutrition and Diet
- Quality Patient Care
- Restock Shelves
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
Timeline
Patient Care Certified Nursing Assistant
Emerson Hospital
05.2021 - Current
Certified Nursing Assistant
Apple Valley Center
05.2020 - 05.2021
Receptionist
DAmbrosio Eye Care
07.2018 - 03.2019
Administrative Secretary
Hood Distribution
03.2017 - 05.2019
Hospital Clerk
Nashoba Valley Medical Center
03.2003 - 03.2008
Customer Service Manager
Walmart
10.2000 - 02.2022
High School Diploma -
Oakmont Regional High School