Summary
Overview
Work History
Skills
Timeline
Generic
Christine Kan

Christine Kan

Henderson,NV

Summary

Dynamic Operations Manager with a proven track record at Los Altos Builders, enhancing customer experience through effective staff development and meticulous organizational skills. Excelled in building client relationships and streamlining processes, demonstrating exceptional communication and customer empathy. Achieved significant improvements in team integration and operational efficiency.

Overview

18
18
years of professional experience

Work History

Operations Manager, Customer Experience

Los Altos Builders
11.2017 - Current
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Assisted in recruiting, hiring and training of team members.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Managed 30-60 emails daily , including inquiries from potential clients and phone calls.

Bookkeeping Assistant

The Back Room
01.2016 - Current
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.

Office Manager

MAC Design
03.2013 - 11.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Completed bi-weekly payroll for 6 employees.

Logistics Coordinator

Najarian Furniture Company
03.2011 - 05.2012
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.

Administrative Assistant

Direct Buy
10.2006 - 02.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Skills

  • Staff development
  • Customer empathy
  • Customer service
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Recruitment and hiring
  • Professionalism

Timeline

Operations Manager, Customer Experience

Los Altos Builders
11.2017 - Current

Bookkeeping Assistant

The Back Room
01.2016 - Current

Office Manager

MAC Design
03.2013 - 11.2017

Logistics Coordinator

Najarian Furniture Company
03.2011 - 05.2012

Administrative Assistant

Direct Buy
10.2006 - 02.2011

Similar Profiles

CREATE PROFILE
Christine Kan