Hi, I’m
CHRISTINE KANOIRE
ALBURQUERQUE,NEW MEXICO
Summary
I am adoptive, hardworking, self-motivated and team player. My education and experience have transformed me into a solution oriented and practical inquisitive individual. I am an understanding and exemplary person with skills such as communication, interaction, listening and computer skills which I will put into practice to ensure that the organization’s objectives and goals are achieved in the right time.
Overview
7
years of professional experience
1
Certification
Work History
ADULT PSYCHIATRIC UNIT GERIATRICS
Mental Health Technician
01.2022 - Current
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Managed crisis situations effectively, ensuring safety of all involved.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Improved patient safety with continuous observation and timely intervention.
- Supported patients in daily activities, promoting independence and skill-building.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
Lc Waikiki
Full Time Cashier
11.2020 - Current
Job overview
- Registering sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolving customer issues and answering questions
- Processing return transactions
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
UNIVERSITY OF NEW MEXICO HOSPITAL
Outpatient Clerk
01.2022 - 01.2024
Job overview
- Managing the patient admission and discharge process for the unit
- Filing
- Projects such as gathering information by phone, letter, email or in person
- Recording and updating databases
- Photocopying and scanning documents
- Sorting and handing out post
- Supporting the reception desk
- Answered phone calls and messages for [2]-physician [20] medical facility, scheduling appointments, and handling patient inquiries.
Shoprite
Cashier
06.2019 - 08.2020
Job overview
- Managing Cash books
- Accepting payments and delivering receipts
- Operating the register and accurately calculating prices
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cherub Adventures
Travel Consultant
01.2018 - 01.2019
Job overview
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Followed up with customers to increase customer service with travel plans.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Updated and maintained customer databases to increase customer retention.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
- Organized trips for individual, family and business travelers.
Education
The University Of New Mexico Valencia Los Lunas, NM
Associate of Arts from Pre-Nursing
01.2025
Career Institute of LearningKAMPALA UGANDA
Diploma from Air Ticketing
01.2020
Uganda Martyrs RubagaKampala Uganda
U.A.C.E
01.2017
Buddo Secondary SchoolKampala Uganda
U.C.E
01.2015
Step By Step Primary SchoolKampala Uganda
P.L.E
01.2011
Skills
- Public relations
- Communication
- Leadership
- Problem solving
- Creativity
- Time management
- Productive management
- Interpersonal skills
- Organizational management
- Good listener
- Quick learning
- Negotiating skills
- Team working skills
Othercompetencies
- Public relations
- Communication
- Leadership
- Problem solving
- Creativity
- Time management
- Productive management
- Interpersonal skills
- Organizational management
- Good listener
- Quick learning
- Negotiating skills
- Team working skills
Personal Information
- Date of Birth: 12/25/98
- Gender: Female
- Nationality: Ugandan
- Marital Status: Single
Certification
BLS/CPR
Timeline
Mental Health Technician
ADULT PSYCHIATRIC UNIT GERIATRICS
01.2022 - Current
Outpatient Clerk
UNIVERSITY OF NEW MEXICO HOSPITAL
01.2022 - 01.2024
Full Time Cashier
Lc Waikiki
11.2020 - Current
Cashier
Shoprite
06.2019 - 08.2020
Travel Consultant
Cherub Adventures
01.2018 - 01.2019
BLS/CPR
The University Of New Mexico Valencia
Associate of Arts from Pre-Nursing
Career Institute of Learning
Diploma from Air Ticketing
Uganda Martyrs Rubaga
U.A.C.E
Buddo Secondary School
U.C.E
Step By Step Primary School
P.L.E
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