Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Kelley

Spokane,Washington

Summary

To continue my career growth within the company learning as much as I can along the way while providing value with the demonstrated skills I have earned throughout my career in management and training. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience

Work History

Center Director

Octapharma Plasma
Spokane, WA
09.2019 - Current
  • Hiring and training staff, developing employees for promotional opportunities including members of leadership, and managing staff performance.
  • Responsible for weekly meetings to ascertain functionality of centers monitoring KPIs and center specific issues throughout the region.
  • Regional travel to monitor centers productivity and support management.
  • Responsible for increasing staff morale at the Spokane center, eliminating all HR complaints from employees leading to better retention and happiness of staff.
  • Complying with federal, state, local and company-specific regulations, including FDA and OSHA leading to a company record IQA score for the 2022 audit season.
  • Creating a high level of customer service for our donors.
  • Developing and executing marketing plans to increase the number of new donors and retain existing donors.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified areas of improvement and implemented corrective measures where necessary.

Assistant Manager

Octapharma Plasma
Spokane, WA
05.2018 - 09.2019
  • Recruited and trained new employees to meet job requirements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Ensured compliance with safety regulations and company policies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Operations

Fred Meyer
Spokane, WA
08.2015 - 04.2018
  • District Trainer for all back-office operations which included File Maintenance/Time and Attendance/Auditing for multiple locations.
  • Assistant to the Human Resources Manager, responsible for the privacy and integrity of personal legal documents kept on file of current and past employees.
  • Assisting with initial screening, interviewing, onboarding, and new hire training.
  • Ensuring data integrity for the entire store, including pricing, sales advertisements, and customer coupons.
  • Time and attendance operator for the store, partnering with management to ensure employees are paid correctly for their time.
  • Price auditor within the store, another measure to ensure price accuracy for the customers by verifying pricing at the shelf.

Store Manager

DIVINE Corporation
Spokane, WA
09.2001 - 07.2015
  • Establish staffing requirements, including interview, hire, and training for new employees
  • Determine goods and services to be sold, and set prices based on forecasts of customer demand
  • Monitor businesses and vendors to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, and taking inventory
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Hire, train, and evaluate personnel, promoting or firing workers when appropriate
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

SPOKANE FALLS COMMUNITY COLLEGE
02.2014

Pharmacy Technician Certificate -

APOLLO COLLEGE
01.2009

Skills

  • Interpersonal Communication
  • Natural Leader
  • Highly Organized
  • Self-Motivated
  • Detail Oriented
  • Impeccable Work Ethic
  • Safety Conscious
  • Quick Learner
  • Employee Performance Evaluations
  • Operations Management
  • Task Delegation
  • Recruiting and Interviewing
  • Employee Scheduling
  • Staff Management
  • Workload Management
  • Compliance Understanding
  • Employee Engagement
  • Staff Training and Development

Timeline

Center Director

Octapharma Plasma
09.2019 - Current

Assistant Manager

Octapharma Plasma
05.2018 - 09.2019

Operations

Fred Meyer
08.2015 - 04.2018

Store Manager

DIVINE Corporation
09.2001 - 07.2015

SPOKANE FALLS COMMUNITY COLLEGE

Pharmacy Technician Certificate -

APOLLO COLLEGE

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Christine Kelley