CHRISTINE KEMMETT
Summary
Proactive Service Manager with extensive experience in resolving customer complaints and managing service teams to ensure high-quality workmanship. Skilled in conflict resolution, team leadership, and maintaining a safe working environment. Known for improving customer satisfaction and reducing service downtime through effective problem-solving and communication. Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Koeppel Hyundai
06.2021 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Assistant Service Manager
South Shore Hyundai
04.2017 - 04.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Manager
Millennium Hyundai
04.2019 - 05.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor
LIC Hyundai
01.2016 - 04.2017
Service Advisor
Advantage and South Shore Hyundai
01.2013 - 04.2016
Education
High School Diploma -
Valley Stream Central
Valley Stream, NYSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Time Management
- Conflict Resolution
Certification
- Hyundai Expert Certified Manager Training Completed
Timeline
Service Manager
Koeppel Hyundai
06.2021 - 08.2024
Service Manager
Millennium Hyundai
04.2019 - 05.2021
Assistant Service Manager
South Shore Hyundai
04.2017 - 04.2019
Service Advisor
LIC Hyundai
01.2016 - 04.2017
Service Advisor
Advantage and South Shore Hyundai
01.2013 - 04.2016
High School Diploma -
Valley Stream Central
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