Christine Kiely
Jacksonville,FL
Summary
Highly-motivated, passionate Nurse Manager known for high productivity and efficient task completion. Skilled in patient care coordination, staff development, and healthcare administration. Excel in communication, leadership, and problem-solving to improve patient outcomes and team performance. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management. This dedication moves into not just day-to-day operations, but in the building and coaching of teams for future growth and expansion.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Nurse Manager, Medical Surgical Intensive Care Unit
Baptist Medical Center
Downtown, USA
02.2021 - Current
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Monitored quality assurance activities for compliance with standards of care.
- Collaborated with other departments to ensure quality patient outcomes.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Evaluated performance of individual nurses against established standards.
- Promoted a positive work environment through effective communication with staff members.
- Implemented strategies that improved operational efficiency and effectiveness.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Facilitated communication between physicians, nurses, support services personnel.
- Participated in strategic planning initiatives designed to improve overall operations.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Medical Imaging Manager
Baptist Medical Center
Downtown, USA
04.2019 - 02.2021
- Supervised the daily operations of the imaging department, including personnel and equipment management.
- Developed and implemented policies and procedures for the imaging department to ensure quality control standards were met.
- Coordinated with outside vendors to purchase necessary imaging supplies and maintain inventory levels.
- Monitored patient throughput in order to maximize efficiency within the imaging department.
- Collaborated with other departments to coordinate scheduling of patients requiring multiple tests or treatments.
- Participated in budgeting activities, ensuring that resources are used effectively while maintaining cost-effectiveness goals.
- Served as a liaison between radiologists, technicians, physicians, nurses, administrators, and other healthcare professionals involved in patient care.
- Assisted radiologist with completing complex interventional examinations and procedures
- Participated in committee dedicated to improving employee relations by communicating employee needs to administration.
- Oversaw daily department operations, coordinated logistics and set schedules.
- Utilized best practices and protocols and fostered adherence to established processes.
- Tracked expenses, upheld cost control standards and optimized processes to minimize wasted time and materials.
- Managed sterile and non-sterile supply inventories by auditing and replenishing supplies to meet imaging needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Staff Nurse / Clinical Educator
Riverside Methodist Hospital
Cardiovascular Intensive Care Unit, USA
03.2017 - 04.2019
- Provided comprehensive nursing care to critically ill patients managing advanced hemodynamics taking immediate charge of patients post-operatively in Open Heart Recovery.
- LVAD Trained
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
- Demonstrated leadership by making improvements to work processes and helping to train others with Lean Daily Management and Gemba walks
- Maintained updated knowledge through continuing education and advanced training for self and co-workers.
- Created learning objectives and evaluation tools to assess progress of preceptees throughout the program.
- Mentored preceptees by modeling effective communication techniques with patients, families, and other healthcare professionals.
- Assisted in the development and implementation of departmental policies and procedures.
- Evaluated patient outcomes against established standards of care.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
Staff Nurse
Riverside Methodist Hospital
Medical Intensive Care Unit II, USA
01.2014 - 03.2017
- Implement hospital wide Continuous Improvement Team (CIT) responsible for creating Lean Daily Management Boards for Continuous Process Improvement
- Provided direct nursing care to critically ill patients in accordance with established policies, procedures, and standards of practice.
- Evaluated the effectiveness of treatments and therapies administered to patients.
- Maintained accurate records of patient assessments, treatments provided, medication administration times and dosages prescribed by physicians.
- Identified changes in patient conditions and reported them to the supervising physician immediately.
- Administered emergency resuscitative measures when necessary according to advanced cardiac life support protocols.
- Developed individualized plans of care based upon assessment findings that addressed the needs of each patient served.
- Participated in multidisciplinary rounds to discuss best practices related to critical care management.
- Actively participated in quality improvement initiatives designed to improve outcomes for critically ill patients.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Provided direct care in surgical, cardiac and neurological critical care units.
Medical Assistant / Case Manager / Inpatient Rounding Assistant / Inpatient Rounding RN
OhioHealth Heart and Vascular
, USA
01.2000 - 01.2014
- Built Class III Anti-Arrhythmic Drug Tracking Program with a computer programmer to maintain electronic results for effective and safe monitoring.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Clinical Office Manager
Worthington Family Physicians
, USA
01.2005 - 01.2010
- Managed day-to-day operations of the clinical office, including scheduling appointments, managing patient records and billing.
- Ensured compliance with all applicable regulations, policies, procedures and standards.
- Developed strategies for improving operational efficiency and optimizing workflow processes.
- Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
- Assisted with budgeting activities such as forecasting costs, preparing reports and tracking expenses.
- Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Provided direct nursing care to outpatients in a clinic setting.
- Administered medications, injections, and treatments as prescribed by physicians.
- Performed routine laboratory tests, such as blood draws and urinalysis.
- Responded promptly to patient inquiries regarding their health condition or medication regimen.
- Ensured compliance with safety protocols and infection control policies.
- Maintained accurate inventory of supplies used in the outpatient clinic setting.
- Served as a resource for other nurses regarding evidence-based guidelines for best practices.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Medical Assistant / VIR Lab
Premier Medical Imaging/Riverside Radiology Associates
, USA
01.2004 - 01.2005
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Developed departmental policies and procedures manual.
- Developed and implemented employee relations policies and procedures.
- Developed and implemented outpatient invasive procedure policies and procedures.
- Drafted policies and procedures for administrative and clinical staff members.
Patient Service Tech/Unit Clerk/Monitor Tech/ Critical Care Tech
Riverside Methodist Hospital
3 South Interventional Cardiology/Response Team, USA
01.1996 - 01.2000
- Provided direct patient care and assistance to healthcare team members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Processed physician orders accurately and in a timely manner.
- Facilitated communication between various healthcare professionals regarding patient care needs.
Education
Bachelor of Science - Nursing
South University
01.2016
Associates Degree - Nursing
Columbus State Community College
01.2013
National Certified Medical Assistant -
National Center for Competency Testing
01.2004
Skills
- Staff Leadership
- Department management
- Utilization Management
- Staff Coaching and Mentoring
- Budget Management
- Critical Thinking
- Strong Clinical Judgment
- Multitasking and Organization
- Nursing team oversight
- Performance Improvement
- Compliance Oversight
- Crisis Intervention
- Clinical Supervision
- Hiring and Terminations
- Staff Supervision
- Quality Improvement
- Policy optimization
- Staff Development
- Conflict Management
- Emergency Response
- Budget Planning
- Direct Patient Care
- Quality Assurance
Certification
- Critical Care Registered Nurse (CCRN) - American Association of Critical-Care Nurses.
- Current CPR Certification at HealthCare Provider Level and Advanced Cardiac Life Support
- National Certificate for Medical Assistant
Committees
- System Donor Council – Chair
- Jax HAPI – Chair
- System HAPI – Co-Chair
- System Critical Care Consensus Group
- System Code Blue
- Jax BioPIT
- Jax QAPI
- BMCJ SEC
- Jax Sepsis NTSB
- System BSI Task Force
- Organ Procurement Workflow
- System Ethics Committee
Publications
- The Anatomy and Physiology of True Collaboration", American Association of Critical-Care Nurses, Feb 2024
- Class III Anti-arrhythmic Drug Tracking Program for OhioHealth Heart and Vascular
- Suburban News Publications - Worthington Family Physicians
Accomplishments
- Spirit of Magnet Campus Award
- Spirit of Magnet System Award
- Daisy Nurse Leader Nominee
- Spirit of Magnet Nursing Nominee
- Daisy Team Winner
References
- Peter George, MD, FACC, OhioHealth Heart and Vascular, 614.262.6772
- Grace Sexton, 614.570.0603
- Kanny Grewal, MD, FACC, OhioHealth Heart and Vascular, 614.262.6772
- Kelli Hughes, 419.565.5829
- Glenn Williams, MD, Medical Director, OhioHealth Urgent Care, 614.946-6274
- Sara Doran, 330.301.3810
- Dale Michalak, MD, Medical Director, Medical Group of Ohio, 614.885.9405
- Kate Tipa, 614.208.9461
- Amy Meade, 614.395.5909
- Gregory Kidwell, MD, OhioHealth Heart and Vascular, 614.262.6772
- Sandy Gustafson, 904.631.3661
- David Ratliff, MD, Downtown Chief IR, RadPartners, 804.787.4201
- Nancy Buechele, 904.568.0063
- Jesse Davila, MD, Downtown Medical Director, RadPartners, 904.234.5636
- Roisin Kanupp, 904.716.3019
- J. Kelly Wachira, MD, Critical Care, Pulmonary Medicine, 218.251.5260
- Jennifer Fulton, MD, Critical Care, Pulmonary Medicine, 904.321.6844
Position Held
- 02/21, Current, Nurse Manager, Medical Surgical Intensive Care Unit, Baptist Medical Center – Downtown, Manager of 20 bed Intensive Care Unit, Coordinating work schedules and initiating tasks, Identifying patient needs, Updating hospital procedures and policies, Recruiting new nurses and providing orientation, Assisting in annual budgeting, Ensuring stocking of inventories and approving cost allocations and requisitions, Supervising nursing staff in assessing, planning, implementing and evaluating delivery of patient care, Revenue charge capture
- 04/19, 02/21, Medical Imaging Manager, Baptist Medical Center – Downtown, Manager of several multi-million dollar revenue areas including Interventional Radiology Nurses and Technologists, Ultrasound and Vascular Imaging, Coordinating with Radiologists, PA’s, nursing units, physician offices and other imaging modalities, Manager of Imaging File Room coordinating with HIM and PACS teams for outside image retrieval and upload and patient requests
- 03/17, 03/21, Staff Nurse / Clinical Educator, Cardiovascular Intensive Care Unit, Riverside Methodist Hospital, Open Heart Recovery Nurse, In charge of autonomous managing hemodynamics, Charge Nurse, Preceptor, LVAD trained, Clinical Educator for unit responsible for all mandatory education for nurses and patient care assistants, Participated in leadership Gemba walks/presentations
- 04/14, 03/17, Staff Nurse, Medical Intensive Care Unit II, Riverside Methodist Hospital, Manage high acuity critical care patients, Charge Nurse, Preceptor, Critical Care Fellowship Interviewer, Helped to implement hospital wide Continuous Improvement Team (CIT)
- 01/14, 04/14, Staff Nurse, OhioHealth Critical Care Fellowship (Grant Medical Center; Riverside ICU; Riverside CCU)
- 2000, Current, Medical Assistant / Case Manager / Inpatient Rounding Assistant / Inpatient Rounding RN, OhioHealth Heart and Vascular, Clinical nurse for 2 busy Electrophysiology Cardiologists, Coordinating inpatient cardiac consults, Writing orders, facilitating hospital transfers
- 2005, 2010, Clinical Office Manager, Worthington Family Physicians, Office management duties as well as clinical nurse for busy Family Practice Physician, Coordinated office visits, completed EKG’s, vital signs & venipuncture
- 2004, 2005, Medical Assistant / VIR Lab, Premier Medical Imaging/Riverside Radiology Associates, Schedule Vascular Interventional Procedures, Assist with such procedures using sterile and aseptic techniques
- 1996, 2000, Patient Service Tech/Unit Clerk/Monitor Tech/ Critical Care Tech, Riverside Methodist Hospital, Completed vital Signs, 12 Lead EKG performing and interpretation, Training new staff, unit clerk for 32 bed unit
Timeline
Nurse Manager, Medical Surgical Intensive Care Unit
Baptist Medical Center
02.2021 - Current
Medical Imaging Manager
Baptist Medical Center
04.2019 - 02.2021
Staff Nurse / Clinical Educator
Riverside Methodist Hospital
03.2017 - 04.2019
Staff Nurse
Riverside Methodist Hospital
01.2014 - 03.2017
Clinical Office Manager
Worthington Family Physicians
01.2005 - 01.2010
Medical Assistant / VIR Lab
Premier Medical Imaging/Riverside Radiology Associates
01.2004 - 01.2005
Medical Assistant / Case Manager / Inpatient Rounding Assistant / Inpatient Rounding RN
OhioHealth Heart and Vascular
01.2000 - 01.2014
Patient Service Tech/Unit Clerk/Monitor Tech/ Critical Care Tech
Riverside Methodist Hospital
01.1996 - 01.2000
Bachelor of Science - Nursing
South University
Associates Degree - Nursing
Columbus State Community College
National Certified Medical Assistant -
National Center for Competency Testing
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