Christine Killian

• Responsible for Identifying process inefficiencies and Implementing process improvements on operations workflow between, production, buying teams and finance teams. Utilizing management tools such as Monday.com proficient in creating boards, automations and connections within said tool
• Recruited, interviewed, hired, trained and designed training for the Ad Ops team managing a team of 6 or more depending on changing priorities in a fast paced environment that scales quickly
• Owned the entire Linear Ad Trafficking process implementing quality control measures that improved error rate to 1 occurrence during the 2024 political cycle
• Proficient in using platforms such as Extreme Reach and Comcast Ad Delivery, troubleshooting any issues that arose independently
• Coordinated communications with sales reps across vendors.
• Responsible for the placement of over $500,000,000.00 owning that entire process and quality control measures on linear placements
• Responsible for the Reconciliation of over $500,000,000.00 of Linear Ad Placements with a less than 2% rate of refund credits owed back to at the end of the ad campaign.

• Budget analysis and management, payroll, billing/invoicing and reconciling
• Hiring, scheduling, leasing, rental collections, managing permitting process
• Assisted in the oversight of projects ensuring work was done according to outlined specifications and project timetable.
• Implemented marketing strategies and increased revenue by 5 percent.

• Successfully managed and placed over 110 million dollars in political advertisement on Broadcast, Cable and Radio during the 2018 mid-terms
• Compiled and managed rate cards for stations across the country working closely with Rep agencies, maintaining positive relationships with all vendors and effectively communicating the firm’s objectives and priorities
• Managed and Maintained accurate contact lists, and filing of all invoices and management of paper and digital files on all accounts

• Answered all inbound phone calls processing turn on orders, terminations, collection calls, billing question etc. Ensuring one call resolution and complete customer satisfaction on every call.
• Floor mentored other call center agents, assisting with escalated calls, answering questions and providing guidance
• •Exceeded corporate target for overall customer service satisfaction assisting in raising percentage from 65% to 80%
• •Emergency certified, dispatching emergency orders in accordance with ICC regulations.
• •Resolved customer inquiries via email
• •Made outbound calls to customers and scheduling special projects in correlation to Peoples Gas accelerated main construction.
• Navigated multiple computer systems and applications to find information.
• Identified and resolved discrepancies and errors in customer accounts.

Operations Management / Compliance

•Managed calendar and scheduling of appointments and events.

•Assisted in the planning, organizing and executing of all Campaign fundraising and community events

•Assisted in the recruitment and organizing of volunteers in the Aldermanic city office and campaign office

• Coordinated Grassroots Community outreach during campaigns

•Supervised all interns and responsible for training of new hires regarding office policies and procedures of day to day operation.

Inter –departmental Communication

•Functioned as the liaison between assigned city departments the 35th ward constituents and the Alderman; cultivated and

maintained ongoing relationships with representatives from city departments including Streets and Sanitation, Water, Transportation,

Com-Ed, Peoples Gas, Business Affairs, Family Services and CPD

•

Attended public functions, assigned briefings, and committee

hearings on behalf of the Alderman and effectively communicating his initiatives.

•Coordinated all block clubs and special meetings regarding public safety in conjunction with Chicago Police Dept.

•Responsible for all Business inquiries in the Ward insuring all permitting, licensing and zoning matters were handled in a timely

manner

•Insured all Sanitation issues were handled promptly working closely with the Superintendent and coordinating initiatives such as

Clean and Greens, Recycling events, and special projects/clean ups as determined by completing regular site visits throughout the

ward.

•Responsible for all special permitting requests via department of water, Com-Ed, Peoples Gas, and Transportation. Coordinated

with project engineers to ensure projects did not negatively impact constituent’s daily life’s and were completed in a timely manner

•Responsible for disseminating information to Ward constituents regarding Social Service programs and opportunities available via

social media, creation of resource guides, and flyer distribution trough out the ward

Administration / Customer Service:

Designed and implemented functional processes of the day to day operation for all front desk

matters and daily constituent issues and services, answering phones, responding to email inquiries, to include daily parking passes,

aldermanic letters, simple permitting, yard sales, sidewalk sales, truck permits, etc.

•Established and maintained a high-level customer service focused operation