Christine Kincaid
Jupiter,FL
Summary
An experienced Restaurant Manager with a proven track record of success in not only training but performing and developing a strong team and staff of educated young individuals with the desire to learn and perfect their craft within the food industry, controlling inventory and supplies necessary for restaurant function and maximum productivity also managing payroll and scheduling. I possesses a strong ability to minimize cost overages and also waste. I conduct all new hire processing and address all termination procedures. I am very committed to providing excellent customer service and creating and maintaining a positive work environment where not only our patrons and customers want to return frequently, but company staff and team members remain due to a positive and uplifting work environment while maintaining a professional and fun work atmosphere.
Overview
8
8
years of professional experience
Work History
Manager/Key Holder
Cypress Cafe
04.2022 - Current
- Oversee All Daily Operation including coordination with the back of the house chef, presenting specials and discussion of produce and vendor orders.
- All and any customer relations and interactions, Meaning complaints or praise. Being the Face of the Company while the owner is not present.
- All cash management including credit cards, cash outs, counting drawers down and reset for the next working day. Z Out or final daily reports including cc take for the day and deposit.
- Overseeing all employee set up and clean up daily is completed and acceptable for next day operation.
- Communicating all and any concerns to the owner. Reviewing daily revenue, vendor paid outs, customer relations, ordering and employee productivity.
Bartender
Twisted Tuna
02.2021 - 01.2022
- Made and served Signature cocktails,draft and bottles beverages to customers ensuring they were age appropriate as well as providing them with menu items.
- Cash and cc handling. Counting my own drawer beginning and end of shift.
- Open and close bar duties.
Restaurant Front of House Manager
Flanigans
07.2016 - 08.2018
- Developed and implemented training plans for new and experienced employees.
- Fostered positive work atmosphere by acting and communicating collaboratively with customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- All Cash and CC Handling. Cashed out ever employee and broke down and reset all bar drawers nightly.
- Made spread sheet from all vendors delivered for accounts payable and documented any accounts receivables to be sent weekly to coorporate office.
- Training, Hiring and Termination of all employees
- Scheduling
- New Menu roll out and ANY Training necessary for productivity, including creating a training team leader to conduct nw employee training classes etc.
- Personally checking ALL and ANY seafood based on state regulations and flanigans standards.
- Communicating and working in addendum with the Back Of The House Manager.
- Customer Relations
- Observing and Supervising at least 15 Front Of the House Employees and 10 Back Of the House Employees.
Education
Graduate - Resturaunt Management
Certified Restaurant Manager
Ft. Lauderdale - Flanigans Coorperate06.2018
High School Diploma -
Jupiter High School
Jupiter, FL06.2003
Skills
- Great attention to detail
- Exceptional customer service
- Experience in all areas of restaurant positions
- Highly organized and dependable
- Certified Restaurant Manager in the State Of Florida
- Excellent ability to adapt to any situation
- Employee Training
Timeline
Manager/Key Holder
Cypress Cafe
04.2022 - Current
Bartender
Twisted Tuna
02.2021 - 01.2022
Restaurant Front of House Manager
Flanigans
07.2016 - 08.2018
Graduate - Resturaunt Management
Certified Restaurant Manager
High School Diploma -
Jupiter High School
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